Principal Advisor of Workforce Design

6 days ago


Wellington, Wellington, New Zealand New Zealand Government Full time

**About the Role:** As the Principal Advisor Workforce Experience, you will play a crucial part in shaping the future of education in New Zealand. You will be responsible for understanding the needs of the education workforce and our partners to create products and services that resonate. You'll work closely with cross-functional teams to design and refine touchpoints, using a customer experience-driven approach. Your goal will be to craft solutions that make every interaction seamless and engaging.

**Key Responsibilities:** Conduct research and analysis of customer journeys to identify pain points and opportunities. Develop visual artifacts like journey maps and service blueprints to communicate complex information. Lead workshops and brainstorming sessions to generate innovative service improvements. Stay updated on industry trends and emerging technologies to inform your work. Collaborate with stakeholders to promote diversity, enhance customer satisfaction, and align initiatives with the Ministry's goals.

**What We Offer:** We offer a vibrant team environment where you can grow and develop your skills. You'll have the opportunity to work on high-impact projects that make a real difference in the lives of our students. We're committed to promoting diversity and inclusion, and we encourage applications from candidates with a range of backgrounds and perspectives.



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