Senior Advisor for CX Solutions

3 days ago


Wellington, Wellington, New Zealand New Zealand Government Full time

**Job Summary:** The Principal Advisor Workforce Experience is responsible for understanding the needs of the education workforce and our partners to create products and services that resonate. This role requires a dynamic and culturally aware individual who can apply a Te Ao Maori perspective to their work and understands the evolving landscape of Aotearoa. You'll work closely with cross-functional teams to design and refine touchpoints, using a customer experience-driven approach. Your goal will be to craft solutions that make every interaction seamless and engaging.

**Key Requirements:** At least five years' hands-on experience applying human-centred design methodologies. Strong experience developing visually appealing journey maps, blueprints and other design artefacts. Ability to facilitate design-thinking workshops and co-creation sessions with multidisciplinary teams. Previous experience in UX/UI design for digital services and an understanding of the New Zealand Government web standards. The ability and willingness to adhere to the Public Service Standards of Integrity and Conduct.

**Why Join Us:** We're a clever team of marketing, communications, sector engagement and workforce experience specialists focussed on connecting effectively with our audiences and making moments that matter. We're passionate about making a difference in the lives of our students and we're looking for someone who shares our values and passion.


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