Customer Experience Representative
3 days ago
Role Description
This is a fantastic opportunity to join Tangram as a Service Advisor, working Monday to Friday with rostered Saturdays at our Mitsubishi and Kia dealership in Taupo. You will be responsible for becoming the competent contact person for the booking and servicing of customer vehicles over the phone and customer counter.
Key responsibilities include:
- Developing and maintaining effective customer relationships to maximize repeat business from customer retention.
- Ensuring an optimum level of service is supplied to all customers with each visit and consequently ensuring customers are satisfied and their expectations are exceeded.
- Contributing to customer satisfaction by ensuring that each customer's specific and unique needs are catered for.
Our Values
We believe in professionalism, teamwork, and continuous improvement. Our employees are valued and empowered to make decisions that drive positive outcomes for our customers and the business.
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