Customer Experience Lead

7 days ago


Wellington, Wellington, New Zealand New Zealand Government Full time
About ACC

New Zealand Government agency committed to supporting individuals affected by injury. Our goal is to improve lives through prevention, care, and recovery.

Job Description

We're looking for a Senior Solution Architect to lead our move towards a customer-centric omni-channel experience. This key role involves collaborating with stakeholders to develop solutions meeting ACC's strategic objectives.

Key Requirements
  • Experience designing and delivering customer-centric solutions within the channels space.
  • Ability to create clear, understandable architectures for key stakeholders.
  • Collaborative mindset, working effectively with diverse stakeholders.
  • Familiarity with SAFe and agile architecture principles.
  • Excellent interpersonal, communication, and conflict resolution skills for stakeholder engagement.
  • Proven experience in delivering complex architectures, considering multiple architectural domains.
  • Strong understanding of architectural principles, practices, and processes for delivering effective enterprise solutions.
Why Work at ACC?
  • We value diversity and inclusivity, promoting equitable opportunities.
  • We offer flexible working arrangements, employee networks, and leadership development opportunities.
  • Our benefits include wellness and employee discount programs.


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