Customer Experience Lead
7 days ago
New Zealand Government agency committed to supporting individuals affected by injury. Our goal is to improve lives through prevention, care, and recovery.
Job DescriptionWe're looking for a Senior Solution Architect to lead our move towards a customer-centric omni-channel experience. This key role involves collaborating with stakeholders to develop solutions meeting ACC's strategic objectives.
Key Requirements- Experience designing and delivering customer-centric solutions within the channels space.
- Ability to create clear, understandable architectures for key stakeholders.
- Collaborative mindset, working effectively with diverse stakeholders.
- Familiarity with SAFe and agile architecture principles.
- Excellent interpersonal, communication, and conflict resolution skills for stakeholder engagement.
- Proven experience in delivering complex architectures, considering multiple architectural domains.
- Strong understanding of architectural principles, practices, and processes for delivering effective enterprise solutions.
- We value diversity and inclusivity, promoting equitable opportunities.
- We offer flexible working arrangements, employee networks, and leadership development opportunities.
- Our benefits include wellness and employee discount programs.
-
Customer Experience Lead
7 days ago
Wellington, Wellington, New Zealand Xero Full timeAbout XeroXero is a cloud-based accounting software designed to help small businesses and their accountants thrive. Our purpose is to make life better for people in small business, their advisors, and communities around the world.We support our people to do the best work of their lives so that they can help small businesses succeed through better tools,...
-
Team Lead
14 hours ago
Wellington, Wellington, New Zealand Kiwirail Full timeAbout Our Company\KiwiRail is committed to connecting New Zealanders sustainably and powering economic growth.\We are proud of our strong safety record and our commitment to a diverse and inclusive workplace.\Job Summary\We are seeking an experienced Team Lead to join our customer contact team.\As a key member of our team, you will be responsible for leading...
-
Customer Experience People Lead
7 days ago
Wellington, Wellington, New Zealand Xero Full timeBase Salary + Xero Shares + many more benefitsXero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world.This purpose sits at the centre of everything we do.We...
-
People Lead in Customer Experience Team
18 hours ago
Wellington, Wellington, New Zealand Xero Full timeAbout UsXero is a cloud-based accounting software company that has been empowering small businesses to achieve their goals since [base job description]. We believe that every business deserves access to powerful, easy-to-use technology that helps them grow and thrive.The RoleWe're looking for a highly motivated and experienced Customer Success (CS) People...
-
Customer Experience Team Lead
5 days ago
Wellington, Wellington, New Zealand Entain Australia & New Zealand Full timeAbout UsAt Entain Australia & New Zealand, we're on a mission to revolutionise the world of sports and gaming venue entertainment. We're the home of Australia and New Zealand's best gaming and tech talent, with a passion for pushing boundaries and creating unforgettable experiences.Your RoleYou will thrive in a fast-paced, dynamic environment as a Client...
-
Customer Experience Director
5 days ago
Wellington, Wellington, New Zealand Entain Australia & New Zealand Full timeAbout Entain Australia & New ZealandWe are a leading gaming and sports entertainment company, revolutionising the world of sports betting and entertainment. Our mission is to create unforgettable experiences for our customers and team members alike.Job Description:Key Responsibilities:Provide leadership, management, and coaching to foster a positive work...
-
Customer Experience Manager
10 hours ago
Wellington, Wellington, New Zealand New Zealand Post Full timeDrive Customer Success with Data-Driven StrategiesWe're seeking a seasoned customer operations expert to join our team as a Customer Experience Manager. This role will play a pivotal part in driving business growth through data insights and strategic decision-making.Your primary responsibility will be to lead a high-performing team of analysts, responsible...
-
Customer Experience Director
6 days ago
Wellington, Wellington, New Zealand New Zealand Red Cross Full timeRequirementsTo be successful in this role, you will need:Demonstrated knowledge of retail operations, stock management, sales drivers, administration, banking, and cash handlingA minimum of 2 years experience in a management role, preferably in retail or customer serviceProven ability to lead, motivate, train, and develop teamsExceptional customer service...
-
Customer Experience Leader
2 days ago
Wellington, Wellington, New Zealand Mitre 10 (New Zealand) Limited Full timeas a customer experience leader, you will be responsible for ensuring our team members are highly productive and motivated to move stock to the shelf in an efficient manner. this role requires strong leadership skills, ability to coach and develop future leaders, and a passion for visual merchandising. the successful candidate will have at least 3 years of...
-
Customer Experience Leadership Professional
5 days ago
Wellington, Wellington, New Zealand Xero Full timeAbout the RoleWe are seeking a highly skilled and experienced leader to join our Xero team as a Customer Experience People Lead. This is an exciting opportunity for someone who is passionate about delivering exceptional customer experiences and leading high-performing teams.In this role, you will be responsible for leading a group of Customer Experience...
-
Customer Experience Director
5 days ago
Wellington, Wellington, New Zealand Bof Careers Full timeCustomer Experience LeaderWe are seeking an experienced Assistant Store Manager to lead our retail team and deliver exceptional customer experiences. As a Customer Experience Leader, you will be responsible for developing and implementing strategies to increase sales and drive business growth while fostering a positive and inclusive work environment.About...
-
Customer Experience Director
14 hours ago
Wellington, Wellington, New Zealand Foot Locker, Inc. Full timeLeadership OpportunityWe are looking for a seasoned retail professional to join our team as a Store Manager. In this role, you will have the opportunity to lead a team of sales associates and drive business results. Your key responsibilities will include:- Developing and implementing strategies to improve store performance and customer satisfaction- Leading...
-
Customer Experience Specialist
3 days ago
Wellington, Wellington, New Zealand Farmers Trading Company Ltd Part timeCompany OverviewFarmers Trading Company Ltd is a leading retailer in New Zealand, committed to providing excellent customer service and fostering growth within our team.Job DescriptionWe are seeking an energetic Sales and Service Assistant to join our Lambton Quay store. As a key member of our Health & Beauty Department, you will provide a great customer...
-
Customer Experience Specialist
18 hours ago
Wellington, Wellington, New Zealand Connor Clothing Pty Full time**Company Overview:** Connor Clothing Pty is a leading retailer with a strong presence in Australia and New Zealand. We pride ourselves on providing an exceptional shopping experience for our customers and creating a positive and inclusive work environment for our team members.We are currently seeking a Customer Experience Specialist to join our team. As a...
-
Customer Experience Leader
3 days ago
Wellington, Wellington, New Zealand Tank Juice Full timeWelcome to Tank JuiceWe're a dynamic and forward-thinking company dedicated to delivering exceptional customer experiences through our range of nutritious products and services.Assistant Store Manager RoleWe're looking for a highly motivated and experienced individual to join our team as an Assistant Store Manager, working closely with the Store Manager to...
-
Customer Experience Specialists
22 hours ago
Wellington, Wellington, New Zealand The Warehouse Group Part timeCompany Overview\The Warehouse Group is a leading retailer in New Zealand, operating various brands including The Warehouse, Warehouse Stationery, and Noel Leeming. Our goal is to provide excellent customer experiences while promoting public good and sustainability initiatives.\\The Purpose of the Role\We have six permanent part-time positions available for...
-
Customer Experience Champion
2 days ago
Wellington, Wellington, New Zealand Puma Group Full timePuma Group is looking for a dynamic and results-driven Part-Time Retail Sales Supervisor to join our team. As a key member of our sales team, you'll be responsible for driving sales results, developing talent, and protecting the brand.Your key responsibilities will include:Driving sales and revenue growth through effective sales strategies and customer...
-
Customer Experience Strategy Leader
17 hours ago
Wellington, Wellington, New Zealand New Zealand Government Full timeThe RoleYou will lead multiple teams that contribute towards the customer experience across our channels. Your focus will be on driving the strategic evolution of ACC's digital channels and products, ensuring easy access for our customers and aligning our customer channels strategically and integrated. You will work closely with stakeholders across the...
-
Customer Experience Ambassador
5 days ago
Wellington, Wellington, New Zealand Pascoes Full timeAbout UsPascoes is a leading retailer with a strong focus on customer satisfaction and employee development. We pride ourselves on providing a supportive and inclusive work environment where our team members can grow and succeed.The PositionWe are seeking an energetic and passionate salesperson and key holder to join our Pascoes/Goldmark Queensgate branch....
-
Customer Experience Leader
6 days ago
Wellington, Wellington, New Zealand Duluxgroup Full timeAbout UsDuluxGroup is a global leader in the paints and coatings industry, with a portfolio of iconic brands and a commitment to innovation and sustainability.Job SummaryWe are seeking a skilled Trade Communications Manager to join our team. In this role, you will be responsible for developing and executing marketing strategies to drive customer engagement...