Customer Experience Strategy Leader

3 days ago


Wellington, Wellington, New Zealand New Zealand Government Full time
The Role
You will lead multiple teams that contribute towards the customer experience across our channels. Your focus will be on driving the strategic evolution of ACC's digital channels and products, ensuring easy access for our customers and aligning our customer channels strategically and integrated. You will work closely with stakeholders across the business to ensure our roadmaps are strategically aligned with key organisational outcomes.

Your success in this role will be measured by your ability to establish capability and deliver outcomes to customers through digital channels. You will need to have previous experience in developing and delivering sound strategic plans and roadmaps, as well as significant experience in developing and implementing stakeholder engagement strategies. Additionally, you will need to have natural affinity for people leadership, strong coaching, problem-solving, and decision-making skills.

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