Senior Operations Coordinator

4 days ago


Auckland, Auckland, New Zealand Kidscan Charitable Trust Full time

Job Description
In this key role, you will oversee the day-to-day delivery of the Early Childhood (ECE) Programme. You will work closely with various teams to ensure smooth operations, manage customer queries, and contribute to the successful development and implementation of targeted projects within the programme.
You will also facilitate the onboarding process for new partner ECE centres and Kohanga Reo, maintain comprehensive records of all customer interactions, conduct monthly visits to partner ECEs, and prepare monthly reports on programme status.

Key Responsibilities

  • Oversight of the ECE Programme delivery
  • Ensure smooth daily operations and manage customer queries
  • Support the development and enhancement of additional projects and programmes
  • Assist in the creation and documentation of processes for the ECE Programme
  • Execute the daily delivery of the ECE Programme
  • Provide high level of customer service for ECE customers and internal partners
  • Facilitate and co-ordinate the onboarding process for new partner ECEs
  • Prepare and present monthly reports on programme status, performance metrics, and issues


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