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Director of Client Solutions

1 week ago

Christchurch, Canterbury, New Zealand Kā te Rama Switched On Group Full time
Job Summary

We are seeking a highly experienced and skilled Director of Client Solutions to lead the delivery of operations support services for clients across our business.

Main Responsibilities
  • Develop a national FM & Insurance operational model, in collaboration with the Chief Growth Officer.
  • Support the Chief Growth Officer in ensuring management of the customer lifecycle to meet customer and business needs.
  • Lead, develop and implement processes to improve sales, operations coordination, and customer success.
  • Analyse and review SOBS tools/systems requirements to enable process efficiency and data-driven decision-making.
  • Work closely with the Digital team to oversee the system implementation, optimisation, and integration of CRM and other delivery related technologies.
  • Ensure the management and delivery of revenue results for the FM and Insurance portfolio to meet budget expectations.
  • Identify and develop opportunities to grow the profitability of the FM & Insurance portfolio.
  • Collaborate closely with sales, delivery, operations, and finance teams to ensure alignment on business goals and metrics.
Key Requirements
  • Strong Leadership & People Management experience and skills.
  • 5+ years Operations/Business Improvement/Sales Management experience, across a wide range of businesses.
  • Good understanding of the Customer & Customer segmentation.
  • Knowledge and understanding in the Customer Journey and Sales & Operations processes.