Billing Operations Lead

2 weeks ago


Wellington, Wellington, New Zealand Nz Post Full time

About the Role

The successful candidate will lead a team of Customer Billing Specialists, handling both systemised and manual billing for domestic and international clients. The key objective is to ensure day-to-day billing processes are optimised, payments and debt risks are managed, and customers receive excellent service.

Responsibilities include leading customer billing operations, managing workflows to hit team goals and KPIs, implementing new processes for quality control, compliance, and internal controls, creating reporting and analysing data to measure performance and efficiency.

This is an opportunity to develop leadership skills and work on cross-functional improvement projects. The role plays a key part in transforming customer billing while supporting team growth and success.

  • Key Skills and Qualifications:
  • Strong leadership abilities with a focus on improving processes, managing change, and getting the best out of people
  • Experience in data-driven decision-making, problem-solving
  • Strong communication with people at all levels
  • Able to break down complex challenges into practical solutions
  • Continuous improvement mindset, passion for driving and supporting progress within the team

About Us

We're passionate about delivering the best for Aotearoa, helping businesses thrive, and delivering what Kiwis care about. Our permanent employees enjoy various benefits including access to discounted health insurance plans, special rates on holiday home accommodation, retail shopping discounts, and an Employee Assistance programme.



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