Billing Operations Lead
2 weeks ago
About the Role
The successful candidate will lead a team of Customer Billing Specialists, handling both systemised and manual billing for domestic and international clients. The key objective is to ensure day-to-day billing processes are optimised, payments and debt risks are managed, and customers receive excellent service.
Responsibilities include leading customer billing operations, managing workflows to hit team goals and KPIs, implementing new processes for quality control, compliance, and internal controls, creating reporting and analysing data to measure performance and efficiency.
This is an opportunity to develop leadership skills and work on cross-functional improvement projects. The role plays a key part in transforming customer billing while supporting team growth and success.
- Key Skills and Qualifications:
- Strong leadership abilities with a focus on improving processes, managing change, and getting the best out of people
- Experience in data-driven decision-making, problem-solving
- Strong communication with people at all levels
- Able to break down complex challenges into practical solutions
- Continuous improvement mindset, passion for driving and supporting progress within the team
About Us
We're passionate about delivering the best for Aotearoa, helping businesses thrive, and delivering what Kiwis care about. Our permanent employees enjoy various benefits including access to discounted health insurance plans, special rates on holiday home accommodation, retail shopping discounts, and an Employee Assistance programme.
-
Customer Billing Lead
6 days ago
Wellington, Wellington, New Zealand New Zealand Government Full timeJob DescriptionThis is an exciting opportunity for a seasoned professional to lead our customer billing operations team. As the head of this team, you will be responsible for ensuring that all billing processes are efficient, effective, and compliant with regulatory requirements.Your primary goal will be to optimize day-to-day billing processes, manage...
-
Billing Operations Analyst
2 weeks ago
Wellington, Wellington, New Zealand Contact Energy Ltd Full timeAbout UsContact Energy Ltd is a leading energy provider in New Zealand, dedicated to delivering innovative and sustainable energy solutions to our customers. With a focus on customer satisfaction and achieving net zero energy generation by 2035, we strive to meet the unique needs of each client through our flexible plans and exceptional service.Job RoleThis...
-
Billing Operations Coordinator
2 weeks ago
Wellington, Wellington, New Zealand Contact Energy Ltd Full timeBecoming an integral part of our billing operations function at Contact Energy Ltd means being part of a dynamic team dedicated to driving sustainable and efficient energy practices. In this role, you will be at the heart of our billing operations, ensuring the accurate and timely execution of our billing services.Your key responsibilities will include...
-
Customer Billing Operations Manager
1 week ago
Wellington, Wellington, New Zealand Nz Post Full time**Job Overview**NZ Post is seeking a highly skilled and experienced Customer Billing Operations Manager to join our finance team. As a key member of the team, you will be responsible for leading customer billing operations, ensuring excellent service, and driving process improvements.About the RoleLead a team of billing specialists to optimize day-to-day...
-
Customer Billing Operations Specialist
1 week ago
Wellington, Wellington, New Zealand Nz Post Full timeAbout NZ PostNZ Post is a leading provider of postal and delivery services in New Zealand. Our Finance Operations team plays a crucial role in supporting the company's growth by providing efficient billing and payment support services.The Customer Billing Specialist will join a dynamic team that incorporates Customer Billing, Credit Control, and Accounts...
-
Head of Customer Billing Operations
6 days ago
Wellington, Wellington, New Zealand New Zealand Government Full timeAbout the RoleWe are seeking a highly experienced and skilled individual to join our finance operations team as a billing team manager. In this role, you will be responsible for managing a team of billing specialists, overseeing the end-to-end billing process, and ensuring that all billing activities are completed efficiently and effectively.Your key...
-
Chief Billing Operations Manager
1 week ago
Wellington, Wellington, New Zealand New Zealand Post Full timeCompany Overview">New Zealand Post is a leading provider of postal and financial services in Aotearoa. Our vision is to deliver the best for our customers, helping businesses thrive and delivering what Kiwis care about.">About the Role">We are seeking an experienced Chief Billing Operations Manager to lead our customer billing operations team. As the primary...
-
Customer Billing Process Manager
2 weeks ago
Wellington, Wellington, New Zealand Nz Post Full timeJob DescriptionThe Billing Manager will be responsible for leading a team of Customer Billing Specialists, handling both systemised and manual billing for domestic and international clients. The key goal is to ensure day-to-day billing processes are optimised, payments and debt risks are managed, and customers receive excellent service.Responsibilities...
-
Customer Billing Operations Specialist
6 days ago
Wellington, Wellington, New Zealand NZ Post Full timeAbout the RoleWe are seeking a highly skilled Customer Billing Operations Specialist to join our Finance Operations team. In this role, you will be responsible for ensuring accurate and timely billing information is received by customers, and all payments are correctly allocated.You will work closely with the Credit Control team to meet key objectives and...
-
Energy Billing Specialist
2 weeks ago
Wellington, Wellington, New Zealand Contact Energy Ltd Full timeContact Energy Ltd is a leading energy provider in New Zealand, dedicated to delivering reliable and sustainable energy solutions. Our billing operations function plays a critical role in ensuring the timely and accurate execution of our billing services.In this role, you will be responsible for generating invoices per agreed customer service level...
-
Billing Operations Specialist
2 weeks ago
Wellington, Wellington, New Zealand New Zealand Government Full timeThis exciting opportunity exists for a Billing Operations Specialist to join our team at New Zealand Post.In this role, you will be responsible for completing tasks efficiently and effectively, participating in projects, and working collaboratively with the wider Group Finance team.The ideal candidate will have a passion for delivering exceptional customer...
-
Energy Billing Specialist
2 weeks ago
Wellington, Wellington, New Zealand Contact Energy Ltd Full timeContact Energy Ltd OverviewContact Energy is a leading energy provider in New Zealand, offering electricity, gas, and broadband services with a focus on innovation and sustainability. Our mission is to provide reliable and sustainable energy solutions for our customers.We are committed to customer satisfaction and achieving net zero energy generation by...
-
Accounting and Billing Professional
2 weeks ago
Wellington, Wellington, New Zealand Contact Energy Ltd Full timeWe are seeking an Accounting and Billing Professional to join our team at Contact Energy Ltd. This role will involve being part of a dynamic team dedicated to driving sustainable and efficient energy practices. As an Accounting and Billing Professional, you will be responsible for generating invoices, managing exceptions, and resolving errors across relevant...
-
Utility Billing Expert
2 weeks ago
Wellington, Wellington, New Zealand Contact Energy Ltd Full timeAbout the RoleWe are seeking a skilled and experienced Utility Billing Expert to join our team. As a key member of the billing operations function, you will be responsible for generating invoices per agreed customer SLAs and internal deadlines, managing exceptions, and resolving errors across relevant systems to ensure accurate billing. Your proactive...
-
Customer Billing Manager
2 days ago
Wellington, Wellington, New Zealand New Zealand Government Full timeWellington basedBe part of a high functioning finance team doing great things dailyLead a team of billing specialistsAs the Billing Manager, you'll be leading a team of Customer Billing Specialists, handling both systemised and manual billing for both our domestic and international clients.Your main goal?Making sure the day-to-day billing processes are...
-
Customer Billing Manager
3 weeks ago
Wellington, Wellington, New Zealand New Zealand Government Full timeWellington basedBe part of a high functioning finance team doing great things dailyLead a team of billing specialistsAs the Billing Manager, you'll be leading a team of Customer Billing Specialists, handling both systemised and manual billing for both our domestic and international clients.Your main goal? Making sure the day-to-day billing processes are...
-
Billing Team Manager
6 days ago
Wellington, Wellington, New Zealand New Zealand Government Full timeKey ResponsibilitiesThe successful candidate will be responsible for:Managing a team of billing specialists to ensure that all billing activities are completed efficiently and effectively;Overseeing the end-to-end billing process, from receipt of invoices to payment processing;Implementing new processes and improving existing ones to enhance quality control,...
-
Customer Billing Manager
2 weeks ago
Wellington, Wellington, New Zealand NZ Post Full timeWellington basedBe part of a high functioning finance team doing great things dailyLead a team of billing specialistsKōrero mō te tūranga - About the roleAs the Billing Manager, you'll be leading a team of Customer Billing Specialists, handling both systemised and manual billing for both our domestic and international clients.Your main goal? Making sure...
-
Billing Analyst – Simply Energy
3 weeks ago
Wellington, Wellington, New Zealand Contact Energy Ltd Full timeContact Energy is a leading energy provider in New Zealand, offering electricity, gas, and broadband services with a focus on innovation and sustainability. Committed to customer satisfaction and achieving net zero energy generation by 2035, we provide flexible plans and exceptional service.Simply Energy is part of the wider Contact whānau with a team of...
-
Billing Service Delivery Expert
1 week ago
Wellington, Wellington, New Zealand Nz Post Full timeFinance Operations TeamThe Finance Operations team at NZ Post is responsible for providing efficient billing and payment support services to internal and external customers. The team incorporates Customer Billing, Credit Control, and Accounts Payable & Purchasing.The Customer Billing Specialist will join a team that is dedicated to delivering high-quality...