Energy Billing Specialist

2 weeks ago


Wellington, Wellington, New Zealand Contact Energy Ltd Full time
Contact Energy Ltd Overview
Contact Energy is a leading energy provider in New Zealand, offering electricity, gas, and broadband services with a focus on innovation and sustainability. Our mission is to provide reliable and sustainable energy solutions for our customers.
We are committed to customer satisfaction and achieving net zero energy generation by 2035. We offer flexible plans and exceptional service to meet the unique needs of each client.

Job Description
In this role, you will be at the heart of our billing operations function, ensuring the accurate and timely execution of our billing services. You will generate invoices per agreed customer SLAs and internal deadlines, manage exceptions, and resolve errors across relevant systems to ensure accurate billing.
Your proactive approach will help maintain our Customer Issues register and respond to any customer queries associated with assigned invoiceables in a timely manner. You will also play a crucial role in our White Label Billing Services, completing relevant pre-billing checks on customer data to ensure accuracy before the monthly billing run.

Required Skills and Qualifications
We are looking for individuals who are enthusiastic, adaptable, and ready to contribute to our mission of providing reliable and sustainable energy solutions. If you tick all or even some of these boxes, we encourage you to apply and bring your unique perspective to our team.
• An understanding of the New Zealand electricity and gas markets is a plus.
• A strong technical understanding of metering, switching, and billing.
• Proven analytical skills and a positive, can-do attitude.

Benefits
Contact Energy is not a place you'll stagnate. We are growing and offer superb learning and development opportunities along with a bunch of other perks like an annual 'Good to be Home' payment toward your wellbeing and discounts on Contact Energy products.

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