Chief Billing Operations Manager

1 week ago


Wellington, Wellington, New Zealand New Zealand Post Full time

Company Overview

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New Zealand Post is a leading provider of postal and financial services in Aotearoa. Our vision is to deliver the best for our customers, helping businesses thrive and delivering what Kiwis care about.

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About the Role

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We are seeking an experienced Chief Billing Operations Manager to lead our customer billing operations team. As the primary point of contact for all billing-related matters, you will be responsible for ensuring that our billing processes are efficient, effective, and compliant with regulatory requirements.

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Key Responsibilities

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Your key responsibilities will include:

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  • Developing and implementing strategies to improve billing efficiency and reduce costs">
  • Leading a team of billing specialists to ensure high-quality service delivery">
  • Collaborating with cross-functional teams to drive process improvements and identify new opportunities for growth">
  • Managing workflows to hit team goals and KPIs">
  • Implementing new processes for better quality control, compliance, and internal controls">
  • Creating reporting and analysing data to measure performance and efficiency">
  • Driving cross-functional improvements and making sure we're always looking for ways to improve">
  • Developing team capability and providing opportunities to continuously add value">
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Required Skills and Qualifications

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To succeed in this role, you will need:

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  • Strong leadership abilities with a focus on improving processes, managing change, and getting the best out of your people">
  • Strong communication skills with people at all levels">
  • The ability to break down complex challenges into practical solutions">
  • A continuous improvement mindset, with a passion for driving and supporting progress within the team, including a focus on internal controls and documentation">
  • A background in quality management, Lean Six Sigma, or similar would be an added bonus">
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Benefits

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We offer a range of benefits to support your career development and well-being, including:

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  • Access to discounted health insurance plans for you and your family">
  • Special rates on fantastic holiday home accommodation around New Zealand">
  • Retail shopping discounts with our partners">
  • An Employee Assistance programme to support you when you need it">
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Others

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At New Zealand Post, we are committed to creating a safe and inclusive environment for everyone. We are proud to be Rainbow Tick certified and recognise the diversity and uniqueness of our workforce. If you're passionate about delivering exceptional results and making a real difference in the lives of our customers, please apply today.



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