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Service Administration Specialist

1 week ago

Auckland, Auckland, New Zealand Mcalpine Hussmann Limited Full time

About the Role

We are seeking a highly organized and self-motivated Service Operations Administrator to join our National Service team on a fixed-term basis. The successful candidate will be responsible for ensuring the smooth running of our New Zealand service operations, including set up and management of Rental activities, responding to help desk emails and phone support, and supporting warranty maintenance processes.

Main Responsibilities

  • Set up and manage Rental activities, including consolidation and invoicing
  • Respond to help desk emails and phone support
  • Support warranty maintenance processes
  • Troubleshoot maintenance-related issues
  • Coordinate asset creation from warehouse to customer
  • Manage asset data accuracy and quality
  • Collaborate with internal teams to ensure accurate and up-to-date service contract information
  • Follow documented processes to understand operational workflows and identify gaps
  • Help create and monitor reports, and proactively follow up to address issues before they impact branch operations
  • Support team with pricing process management and updates