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Customer Service Professional

1 week ago

Auckland, Auckland, New Zealand Randstad Full time

We're seeking a high-performing Customer Service Representative to join our team. The ideal candidate will have strong communication and interpersonal skills, prior experience in customer service, and the ability to prioritize tasks and meet deadlines effectively.

The Customer Service Representative will play a crucial role in ensuring the smooth and efficient operation of any office by responding to customer inquiries via phone, email, or chat, providing product information and assistance with troubleshooting, and addressing and resolving customer complaints or concerns.

Maintaining a high level of customer satisfaction is key to this role. To achieve this, you will need to document interactions and feedback in the system and continually look for ways to improve the customer experience.

Key Responsibilities:

  • Responding to customer inquiries via phone, email, or chat
  • Providing product information and assistance with troubleshooting
  • Addressing and resolving customer complaints or concerns
  • Maintaining a high level of customer satisfaction
  • Documenting interactions and feedback in the system

About You:

  • Strong communication and interpersonal skills
  • Prior experience in customer service
  • Ability to prioritize tasks and meet deadlines effectively

Benefits of Working with Us:

  • Exclusive Access: Be the first to hear about positions across various industries
  • Expert Coaching: Receive personalized interview preparation and career guidance to confidently showcase your strengths
  • Market Exposure: We leverage our extensive network to connect you with the most relevant companies seeking exceptional leaders
  • Career Progression: We're invested in your growth and partner with you to find the ideal opportunity to propel your career forward