Clinical Support Coordinator

4 days ago


Christchurch, Canterbury, New Zealand New Zealand Government Full time
Job Summary

This exciting opportunity is for an administrative professional to provide support to patients attending sensitive and complex medical clinics. The ideal candidate will have strong organizational skills, attention to detail, and excellent communication skills.

About the Position

The successful candidate will work closely with medical staff, liaise with specialist health providers, and contribute to achieving best health outcomes for patients. This role involves providing administrative support in an outpatient setting, managing patient records, and maintaining confidentiality at all times.

Key Responsibilities

  • Provide professional reception services for patients and visitors.
  • Maintain patient details accurately checked and updated in the system.
  • Collect required information as per Health NZ Canterbury protocols.
  • Direct unwell or infirm patients to nursing staff immediately.
  • Handle referral letters in line with Health NZ Canterbury Elective Services Guidelines.
  • Enter patient data into the management system accurately and promptly.
  • Allocate urgent referrals to the earliest available clinic.
  • Schedule appointments and send appointment letters per policy.
  • Monitor patient appointments to comply with Departmental and MOH guidelines.
  • Ensure clinic efficiency by filling vacant appointment slots.
  • Coordinate with medical staff regarding leave commitments to minimize cancellations.
  • Ensure patient documents/results are available before clinic sessions.
  • Follow up on post-clinic tasks, including coding and non-attender follow-ups.


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