Technical Service Representative

1 week ago


Wellington, Wellington, New Zealand Spark New Zealand Limited Full time

Job Description:

We are seeking a highly motivated and organized individual to join our Service Desk team as a Service Desk Analyst. In this role, you will be responsible for:

  • Responding to customer inquiries and resolving technical issues via phone, email, and chat.
  • Providing excellent customer service and ensuring that all customer interactions are handled in a professional and courteous manner.
  • Collaborating with internal teams to resolve complex technical issues and ensure seamless customer experience.

Required Skills and Qualifications:

To be successful in this role, you will need:

  • A strong passion for customer service and technical support.
  • Excellent communication and interpersonal skills.
  • The ability to multitask and prioritize tasks effectively.

Benefits:

As a Service Desk Analyst at Spark, you will enjoy a range of benefits including:

  • Flexible working hours.
  • Lifelong learning opportunities.
  • A collaborative and supportive work environment.


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