Urology Department Appointment Coordinator

1 week ago


Christchurch, Canterbury, New Zealand Canterbury District Health Board Full time

Role Description: As a Booking Coordinator in our Urology Department, you will play a critical role in ensuring the smooth operation of our clinical bookings process. Your responsibilities will include coordinating appointments with surgeons and patients, ensuring all information is collated and patient records are complete and managed, and providing excellent customer service.

About the Team: Our team is a supportive and high achieving group of professionals who are passionate about delivering exceptional healthcare services. We are committed to honouring Te Tiriti o Waitangi and its principles by ensuring our partnership with Māori is at the forefront of all our conversations.

Key Responsibilities:

  • Coordinate appointments with surgeons and patients
  • Ensure all information is collated and patient records are complete and managed
  • Provide excellent customer service
  • Manage clinics processes
  • Liaise with surgeons to coordinate operating lists
  • Manage the waitlist on the patient management system

Requirements: To be successful in this role, you will require strong customer service skills, computer literacy (Microsoft Office, Excel, and Word), organizational, time management, and problem-solving skills. You must be able to achieve accuracy and maintain attention to detail while meeting deadlines and working unsupervised.



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