Operations Support Officer

1 week ago


Auckland, Auckland, New Zealand American President Lines Full time

We are seeking a highly skilled Customer Service Coordinator to join our team at American President Lines. As a key member of our operations team, you will be responsible for ensuring timely and accurate service delivery, safeguarding our commercial interests, and overseeing GBS performance in bookings, exports, and imports.

Your main duties will include monitoring documentation data entry quality, supporting GBS with manifesting, amendments, and invoicing, and following up with customers to prioritize processing based on SLI, Chasing, and NDNL protocols.

You will also support GBS in completing and uploading Web BLs for timely verification and acceptance, ensure timely printing and distribution of Manual BLs to customers, and coordinate with finance teams to confirm payments for non-credit customers before document release.

A key aspect of this role is handling customer amendments (BLs & invoices) promptly and acting as an escalation point for booking issues. To succeed in this role, you will need:

  1. Tertiary qualification in Supply Chain, International Business, Shipping
  2. Good understanding of all aspects of the shipping and/or transport industry
  3. Excellent keyboard and computer skills
  4. Excellent communications skills both written and verbal

We offer a range of benefits, including flexible working options, life insurance, and access to 3000+ learning resources and courses.



  • Auckland, Auckland, New Zealand New Zealand Government Full time

    About the RoleThis Operational Support Officer position is responsible for delivering efficient and effective support to assigned units within the NZSIS's Intelligence Directorate.You will be part of a dynamic team that works together to collect and analyze intelligence to protect New Zealand from various threats.


  • Auckland, Auckland, New Zealand New Zealand Government Full time

    Operations Support Officer - Manufacturing at NZ Blood Service (NZBS), AucklandPermanent, full-timeBased in Auckland, Wellington or ChristchurchAbout New Zealand Blood and Organ ServiceNew Zealand Blood and Organ Service (NZBS) is dedicated to saving lives.Every year, tens of thousands of generous people donate their time, blood and plasma to us for free.In...


  • Auckland, Auckland, New Zealand New Zealand Government Full time

    Operational Technical Support OfficerWe are seeking an Operational Technical Support Officer to join our team. The successful candidate will have a strong technical background, demonstrating sound judgment, initiative, innovation, and problem-solving skills.The successful candidate will be working independently and as part of a small team, planning and...


  • Auckland, Auckland, New Zealand Neptune Pacific Direct Line Full time

    Job Title: Office Support CoordinatorAbout UsNeptune Pacific Direct Line (NPDL) is a leading shipping and logistics company in the South Pacific. We operate 11 containerships, moving +240k TEU between AU, NZ, and the Pacific Islands, as well as the USA. Our team is passionate about delivering exceptional customer service and support.Job DescriptionWe are...


  • Auckland, Auckland, New Zealand Tangram Full time

    Company Overview:Tangram has been a leading provider of solutions for homeowners, builders, and architects for over five decades. Our commitment to understanding the needs of our clients has enabled us to build a reputation for excellence. As an Office Operations Manager, you will play a crucial role in supporting the smooth operation of our office, working...


  • Auckland, Auckland, New Zealand Polymer Group Ltd - Manufacturer & Supplier Of Industrial Products Full time

    Job SummaryWe are seeking an experienced Office Administrator to join our team at Polymer Group Ltd. As an Office Administrator, you will provide administrative support to our front office team, handle incoming calls, perform reception duties, and assist with day-to-day office tasks.About the RoleThis is a full-time opportunity that requires excellent...

  • Office Operations Leader

    37 minutes ago


    Auckland, Auckland, New Zealand Datacom Full time

    Job DescriptionAs a Facilities Manager, you will be responsible for supporting the Group Property Manager in the delivery of financial and operational activities for designated Datacom properties. Your primary purpose will be to successfully manage Facilities assets and functions, ensuring Health & Safety risk controls are in place to provide a safe and...


  • Auckland, Auckland, New Zealand Robert Bird Group Full time

    About the RoleThis role offers a unique opportunity to work with a dynamic and growing business, Robert Bird Group (New Zealand). As an Office Operations Specialist, you will play a key role in maintaining a positive and collaborative office culture, supporting administrative teams throughout the organization, and ensuring efficient operations.You will have...


  • Auckland, Auckland, New Zealand The Wonderful Company Full time

    Welcome to Our Team!We are seeking a talented and dedicated Office Support Coordinator to join our dynamic team. As a key member of our administration department, you will play a critical role in ensuring the smooth operation of our offices in Auckland.Your Key Responsibilities Will Include:Providing exceptional customer service and responding to customer...

  • Chief Support Officer

    36 minutes ago


    Auckland, Auckland, New Zealand Paragon Recruitment Ltd Full time

    Paragon Recruitment Ltd is seeking a Chief Support Officer to lead our administrative team and drive operational excellence across our busy clinics.About Our TeamWe are a family-oriented healthcare provider with a 28-year history of growth and evolution. Our multidisciplinary team of hand therapists and administrators work together to deliver top-tier care...


  • Auckland, Auckland, New Zealand Transpower New Zealand Limited (TPNZ) Full time

    Simplify the complexities of office administration and contribute to a sustainable energy future. As an Office Administrator at Transpower, you will work as part of a dynamic team to deliver exceptional customer experiences and operational efficiency.Your primary responsibilities will include providing administrative support to our Grid Delivery team,...


  • Auckland, Auckland, New Zealand Kainga Ora - Homes And Communities Full time

    **About This Opportunity**We are seeking an experienced Office Operations Specialist to join our team in Takanini. In this role, you will provide administrative support to our customer-facing teams, ensuring our offices run smoothly and efficiently.You will be the first point of contact for customers visiting our office, dealing with customer communications...


  • Auckland, Auckland, New Zealand Ministry Of Social Development Full time

    About the RoleProvide administrative support to ensure the efficient operation of the Three Kings Service CentreManage meeting room bookings and coordinate logisticsMaintain office supplies, stationery, and equipmentArrange for equipment servicing and building repairsThis is an exciting opportunity for a detail-oriented and tech-savvy individual to join our...


  • Auckland, Auckland, New Zealand Auckland Council Full time

    Job DescriptionThe Compliance Support Officer will play a vital role in supporting our Licensing and Compliance team.Responsibilities include:Providing administrative support to ensure seamless operations.Coordinating compliance activities, including registration and licensing applications.Delivering exceptional customer service to internal and external...


  • Auckland, Auckland, New Zealand Skills Update Full time

    **About Skills Update**: At Skills Update, we pride ourselves on being a leader in training solutions that cater to the needs of diverse learners. Our job opportunities in Administration & Office Support offer exciting prospects for individuals looking to build a successful career in this field.**Job Description**: We are seeking an experienced Operations...


  • Auckland, Auckland, New Zealand Promised Consultants Limited Full time

    **Job Description**As an Office Manager at Promised Consultants Limited, you will be responsible for overseeing the day-to-day operations of the office and providing administrative support to our team.**Responsibilities Include:**Managing office supplies, equipment, and maintenance.Coordinating travel arrangements and bookings.Preparing meeting minutes and...


  • Auckland, Auckland, New Zealand Theta Full time

    Job DescriptionTheta is a New Zealand-owned technology consultancy with 30 years of experience. We pride ourselves on our multicultural and diverse team of 300+ skilled professionals. Our offices are located in Auckland, Tauranga, Wellington, and Christchurch. We strive to deliver innovative solutions and enable smarter outcomes. We attract some of the...


  • Auckland, Auckland, New Zealand Ministry Of Justice Full time

    Job Description Four Month Fixed Term Full Time Opportunity Te Haeata/The OpportunityAs a Court Registry Support Officer, you will support the Court's day-to-day operations by supporting the administration function and providing customer service.Your day will involve engaging with our participants, including Lawyers, Judges, and the public – whether over...


  • Auckland, Auckland, New Zealand Travel Inc Full time

    Displaying items by tag:Fares & Ticketing Support OfficerGlobal Travel Network has a full time Fares & Ticketing Support Officer role available.Key Responsibilities: (including but not limited to) Responsible for providing Quoting, Ticketing and Sales Support to the GTN Family of agents.Provide operational support to the wider GTN team, which may include...


  • Auckland, Auckland, New Zealand Pullman Kinshasa Grand hôtel Full time

    Company OverviewPullman Kinshasa Grand hôtel is a pioneer in the art of responsible hospitality, gathering more than 45 brands and 5,600 hotels across 110 countries. Our ambition is to keep innovating and challenging the status-quo by delivering pioneering experiences blending innovative work + event spaces with vibrant social atmosphere for business,...