GenAI Technology Consultant

3 days ago

Christchurch, Canterbury, New Zealand Servicenow Full time

About Us

We've come a long way since our inception in 2004. From a small start-up in San Diego to a global market leader, we've always stayed true to our mission of making the world work better for everyone. Our intelligent cloud-based platform has connected people, systems, and processes like never before, enabling organizations to find smarter, faster, and better ways to work.

The Challenge

We're looking for someone who can drive customer outcomes, roadmaps, and value realization for GenAI technology. As a key member of our Customer Outcomes team, you'll work closely with customers to provide technical advice and guidance on how to best utilize ServiceNow technologies to achieve their business objectives.

Your Impact

  • Develop and execute plans to drive customer outcomes, roadmaps, and value realization for GenAI technology.
  • Collaborate with cross-functional teams to ensure the successful deployment of ServiceNow Now Assist.
  • Stay up-to-date with industry trends and emerging technologies in the field of GenAI, and apply this knowledge to continuously improve and evolve ServiceNow GenAI offerings.

Requirements

  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
  • At least 5 years of experience in a technology advisory role, experience working directly with AI, machine learning technologies, statistical systems, or big data platforms.
  • Preferred experience deploying GenAI solutions.
  • 8+ Years of experience in building solutions on complex cloud-native products, applications, and platforms.
  • ServiceNow Certified System Administrator and other ServiceNow Certified Implementation Specialist certifications desired, 3+ years of ServiceNow Platform experience preferred.
  • Proven track record of driving business growth and customer satisfaction with emerging technology solutions.
  • Excellent communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical audiences.
  • Strong analytical and problem-solving skills.
  • Ability to work effectively in a fast-paced, dynamic environment.
  • Customer-focused mindset and commitment to delivering high-quality results.
  • Must be able to travel up to 30% annually.

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