ServiceNow AI Expert

5 days ago

Christchurch, Canterbury, New Zealand Servicenow Full time

About Us

We're a global leader in delivering innovative AI-enhanced solutions to organizations worldwide. Since our inception in 2004, we've been dedicated to making the world work better for everyone. Our intelligent cloud-based platform has empowered thousands of customers to find smarter, faster, and better ways to work.

The Opportunity

We're seeking a skilled professional to drive customer outcomes, roadmaps, and value realization for GenAI technology. As a member of our Customer Outcomes team, you'll collaborate with customers to develop and execute plans that drive success in the rapidly evolving field of GenAI.

Key Responsibilities

  • Drive customer outcomes, roadmaps, and value realization for GenAI technology.
  • Provide technical advice and guidance to customers on how to best utilize ServiceNow technologies to achieve their business objectives.
  • Collaborate with cross-functional teams to ensure the successful deployment of ServiceNow Now Assist.

Requirements

  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
  • At least 5 years of experience in a technology advisory role, experience working directly with AI, machine learning technologies, statistical systems, or big data platforms.
  • Preferred experience deploying GenAI solutions.
  • 8+ Years of experience in building solutions on complex cloud-native products, applications, and platforms.
  • ServiceNow Certified System Administrator and other ServiceNow Certified Implementation Specialist certifications desired, 3+ years of ServiceNow Platform experience preferred.
  • Proven track record of driving business growth and customer satisfaction with emerging technology solutions.
  • Excellent communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical audiences.
  • Strong analytical and problem-solving skills.
  • Ability to work effectively in a fast-paced, dynamic environment.
  • Customer-focused mindset and commitment to delivering high-quality results.
  • Must be able to travel up to 30% annually.

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