Service Desk Efficiency Specialist

1 week ago


Tauranga, Bay of Plenty, New Zealand Tangram Full time

About the Job

We are seeking a highly skilled Service Desk Efficiency Specialist to join our team at Tangram. As a key member of our IT department, you will be responsible for optimizing service desk processes, automating tasks, and improving team performance.

Key Responsibilities
  1. Optimize service desk processes and automate tasks to improve efficiency
  2. Develop and implement strategies to improve team performance and customer satisfaction
  3. Analyze and optimize service desk workflows to reduce complexity and increase efficiency
  4. Collaborate with cross-functional teams to identify areas for process improvement
  5. Implement data analytics and reporting tools to inform decision-making
Requirements
  1. 5+ years of experience in IT service management, preferably as a technical lead or manager
  2. 2+ years of experience in team mentoring and leadership (preferred)
  3. Strong analytical, problem-solving, and communication skills
  4. Experience with scripting and automation tools, such as PowerShell or Python
  5. Proficiency in service desk tools and ticketing systems
  6. Knowledge of business intelligence and reporting tools
  7. Demonstrated experience in process automation and optimization
  8. Bachelor's degree in IT, Computer Science, or related field (or equivalent experience)

What We Offer

Tangram offers a dynamic work environment, opportunities for professional growth, and a competitive salary package. If you are a motivated and experienced IT professional looking for a new challenge, please submit your application.



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