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Service Desk Analyst
2 weeks ago
About The RoleWe have an exciting opportunity for a Service Desk Analyst to join our Digital Business team.
Reporting to the Service Delivery Manager, the key focus of the Service Desk team is to ensure that Craigs Investment Partners (CIP) employees have the correct systems and technology performance to meet the business's needs.
This is a permanent, full-time position, working 37.5 hours per week.
The Service Desk hours are between 7am and 6pm Monday to Friday and this is covered by a number of different shifts that are shared amongst the team (e.g.
7am to 3.30pm, 8.30am to 5pm, and 9.30am to 6pm).The Service Desk Analyst is part of a dedicated team, delivering ICT services to 600+ users.
The key focus of this role is to provide first level support for all Incidents and Service requests logged via the CIP Service Portal and on the phone within the defined Service Level Agreements for services.
This role is crucial to ensuring customer requirements are met regarding communicating, prioritising, escalating, and resolving incidents and requests.First level support will cover a variety of things, including but not limited to, Laptop and PC's, Citrix, Microsoft Windows 10 or above, Microsoft Office 365, Customer Relationship Management application (CRM), MS Teams and multiple bespoke business applications for financial institutions (training will be provided if required on these business applications).
End user training and answering 'How do I?' queries from business users is also a key duty.About YouThe ideal candidate will hold an IT qualification or relevant equivalent work experience and must be able to demonstrate the following:Be customer focused and have excellent written and verbal communication skillsHave at least one-year experience in a Service Desk and ITS supportTechnical Windows, O365, Teams, AD experience and a good general knowledge of ITProblem solving and analytical skillsExcellent time management, administrative and organisational skillsAbility to work well under pressureWe expect you will have a strong customer service and team focus, with good knowledge of IT systems, applications and functions.BenefitsComprehensive Health InsuranceCraigs Community / Volunteer DayAdditional week of leave (conditions apply)Other leave (such as sick, bereavement, and family violence leave) from first day of employmentParental leave - 26 weeks' pay 'top up' for eligible Primary CarersAnnual Health Check and flu vaccinationsLong service leaveFlexible work optionsSavings benefits and preferential insurance ratesAbout The CompanyCraigs Investment Partners (Craigs) is a multi-award-winning investment advisory firm which is one of the largest in New Zealand.
With 20 offices located throughout the country and over 600 employees, Craigs offers solutions and advice to both private investors, as well as corporate and institutional clients.Why Craigs?We pride ourselves on creating an environment where our people feel they belong and can bring their best self to work and feel valued.
We grow as a team and with our clients and are always looking to support our communities – both internal and external.
Our values build the foundation of how we work and how we provide great outcomes for our people and our clients.We are stronger togetherWe strive for excellenceWe put people firstWe do what's rightIf you would like to find out more about working at Craigs, visit our Careers page – To ApplyIf you are interested in the role, please submit your application online now as we will be interviewing suitable candidates as they apply.
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