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Customer Service Director

2 weeks ago

Hamilton, Waikato, New Zealand New Zealand Red Cross Full time

About The Job
In this Customer Service Director role, you will provide exceptional customer service and lead by example, maintaining professionalism and ensuring all employees and volunteers reflect the New Zealand Red Cross values. You will also foster a positive team culture by providing training and development opportunities to enhance customer service and skills.

Your Key Responsibilities

  • Provide superior customer service and lead by example, maintaining professionalism and ensuring all employees and volunteers reflect the New Zealand Red Cross values
  • Foster a positive team culture by providing training and development opportunities to enhance customer service and skills
  • Lead a team of Assistant Managers, Volunteers, and support an effective and collaborative team environment, while maintaining shop rosters to ensure effective shop operations
  • Recruit, train, and retain shop employees with the support of the Retail Regional Manager

Requirements
To be successful in this role, you will need to have a minimum of 2 years experience in a management role, preferably in retail or a customer service oriented role. Proven ability to lead, motivate, train, and develop teams, ensuring high performance and fostering a positive work environment is essential.

About Us
New Zealand Red Cross is part of the world's largest humanitarian network, with over 10,000 members and employees dedicated to improving the lives of vulnerable people by mobilising the power of humanity and increasing community resilience. We are committed to having an accessible, diverse, inclusive, and barrier-free work environment where everyone can reach their full potential.