Guest Experience Coordinator

5 days ago


Wellington, Wellington, New Zealand Ibis, Ibis Styles, Ibis Budget Full time

About Ibis Wellington Hotel
Ibis Wellington Hotel is a 4-star hotel located in the heart of Wellington, offering comfortable and efficient accommodations. As a Guest Experience Coordinator, you will be responsible for delivering exceptional guest experiences and building relationships with new and regular visitors.

Your Key Responsibilities

  • Deliver exceptional guest experiences from arrival to departure, working closely with our Operations Manager to ensure seamless check-in and check-out processes.
  • Provide accurate information and handle payments with professionalism and precision, maintaining a logical work sequence and adhering to cash handling and security procedures.
  • Build relationships with guests from all over the world, promoting hotel facilities and up-selling to maximize occupancy and rates.
  • Manage guest property with care, ensuring proper documentation for storage.
  • Promote Accor loyalty programs, contributing to guest satisfaction and brand loyalty.

Requirements and Qualifications
We are seeking an organized individual with exceptional communication skills, both written and verbal, who can take initiative and work well under pressure. Previous experience as a receptionist in a hotel environment is preferred, but not essential. Familiarity with Opera cloud & TARS Database or similar PMS is also an advantage. Ability to work a flexible roster, including mornings, evenings, weekends, and public holidays, is required.

Benefits
We offer a competitive hourly rate of $25.94 and a range of employee perks and programs, including:

  • Access to our Accor Academy for professional development.
  • Daily staff meals.
  • Accor Heartist Benefits, including discounted food and beverage, accommodation worldwide, and parental leave scheme.
  • A uniform provided and laundered.
  • Access to our Employee Assistance Program.


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