Guest Services Representative
1 week ago
About Our Company
Oaks Hotels, Resorts & Suites is a leading hospitality group with a diverse portfolio of over 530 properties worldwide.
We pride ourselves on delivering exceptional guest experiences and maintaining a positive and vibrant work environment.
Job Opportunity
We are seeking a Guest Experience Attendant who is passionate about providing exceptional customer service to join our team at Oaks Wellington Hotel on a part-time basis.
This role will involve working in both the Front Office and Food and Beverage departments, providing a warm and friendly reception to guests, and ensuring a smooth and efficient check-in process.
Key Responsibilities:
- Provide exceptional customer service to guests throughout their stay, including check-in, room assignments, and responding to any inquiries or requests.
- Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email.
- Oversee the accurate processing of guest reservations, updates, and special requests, utilizing property management systems to ensure seamless scheduling and availability.
- Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalized recommendations to enhance their experience.
Requirements
To be successful, you will have:
- A minimum of 12 months' experience working in a Reception or Food and Beverage Attendant capacity.
- A friendly, positive attitude.
- RSA qualifications or willingness to obtain.
- Coffee making experience.
- Excellent communication skills.
- Reliability and a sense of urgency.
Benefits
You will enjoy:
- 50% discounts on accommodation across all Minor Hotel brands in Australia and New Zealand.
- 20% team member's friend and family discount on accommodation across all Minor Hotel brands in Australia and New Zealand.
- Access to Minor Hotels ANZ paid parental leave benefits.
- Additional paid leave, including Birthday and Study leave.
- Educational Financial support may be available for development relevant to the company's business requirements.
- NIB Insurance discounts.
- Discount savings and cash back from over 400 popular retailers in Australia and New Zealand.
- Entertainment and experience discounts.
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