Guest Services Representative

1 week ago


Wellington, Wellington, New Zealand Oaks Hotels, Resorts & Suites Full time

About Our Company

Oaks Hotels, Resorts & Suites is a leading hospitality group with a diverse portfolio of over 530 properties worldwide.

We pride ourselves on delivering exceptional guest experiences and maintaining a positive and vibrant work environment.

Job Opportunity

We are seeking a Guest Experience Attendant who is passionate about providing exceptional customer service to join our team at Oaks Wellington Hotel on a part-time basis.

This role will involve working in both the Front Office and Food and Beverage departments, providing a warm and friendly reception to guests, and ensuring a smooth and efficient check-in process.

Key Responsibilities:

  • Provide exceptional customer service to guests throughout their stay, including check-in, room assignments, and responding to any inquiries or requests.
  • Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email.
  • Oversee the accurate processing of guest reservations, updates, and special requests, utilizing property management systems to ensure seamless scheduling and availability.
  • Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalized recommendations to enhance their experience.

Requirements

To be successful, you will have:

  • A minimum of 12 months' experience working in a Reception or Food and Beverage Attendant capacity.
  • A friendly, positive attitude.
  • RSA qualifications or willingness to obtain.
  • Coffee making experience.
  • Excellent communication skills.
  • Reliability and a sense of urgency.

Benefits

You will enjoy:

  • 50% discounts on accommodation across all Minor Hotel brands in Australia and New Zealand.
  • 20% team member's friend and family discount on accommodation across all Minor Hotel brands in Australia and New Zealand.
  • Access to Minor Hotels ANZ paid parental leave benefits.
  • Additional paid leave, including Birthday and Study leave.
  • Educational Financial support may be available for development relevant to the company's business requirements.
  • NIB Insurance discounts.
  • Discount savings and cash back from over 400 popular retailers in Australia and New Zealand.
  • Entertainment and experience discounts.


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