Customer Experience Specialist
6 days ago
At Novotel Wellington, we're committed to delivering exceptional experiences for our guests. Our team is passionate about providing world-class service and ensuring every stay is memorable.
Job SummaryWe're seeking a proactive and motivated Reservations Agent to join our team. As a key member of our front desk operations, you'll be responsible for processing hotel reservations, upselling rooms, and promoting additional services to maximize revenue opportunities.
Key Responsibilities- Handle incoming reservation inquiries via phone, email, and online platforms
- Assist guests with booking accommodations, answering questions, and providing information about our hotel's amenities and services
- Process reservations accurately and efficiently using our reservation system
- Maximise room occupancy and revenue by upselling rooms and promoting additional services
- Coordinate with other hotel departments to ensure guest requests and preferences are accommodated
- Resolve any booking issues or concerns promptly and courteously
- Maintain accurate records of reservations and guest interactions
- Previous Front Office or Reservations experience is essential
- Prior use of Opera cloud & TARS Database or similar PMS is preferred
- Excellent written and spoken English communication skills
- Ability to work under pressure while maintaining a high level of service and attention to detail
- Proactive selling approach with excellent time management skills
- A great personality, innovation, and a 'can do' attitude are crucial for success
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Customer Experience Specialist
5 days ago
Wellington, Wellington, New Zealand Lion Full timeOur Customer Experience team is intensely focused on providing exceptional experiences for our customers and consumers.We are currently on the lookout for a passionate team member eager to deliver world-class service as a Customer Experience Specialist to join our team on a 12 month fixed term contract.This role is based at our Wellington HQ, however we are...
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Customer Experience Specialist
3 days ago
Wellington, Wellington, New Zealand Xero Full timeOur PurposeAt Xero, we're here to help you supercharge your business. We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps. When that happens, we're not only making life better for small business, we'll be building a stronger economy that can change the world.We're looking for...
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Retail Customer Experience Specialist
6 hours ago
Wellington, Wellington, New Zealand The Warehouse Full timeCompany ValuesThe Warehouse values its employees and provides opportunities for career growth and development. As a Retail Customer Experience Specialist, you will play a key role in delivering exceptional customer experiences, working closely with the loss prevention team to ensure a safe and secure shopping environment. You will have access to training and...
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Customer Experience Support Specialist
3 days ago
Wellington, Wellington, New Zealand Xero Full timeAbout the RoleXero is seeking a talented individual to join our Customer Experience Team as a Customer Experience Support Specialist. In this role, you will be responsible for providing top-notch support to Xero users, helping them get the most out of our cloud accounting software. You will work closely with our global team to provide award-winning support...
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Customer Experience Advocate
1 day ago
Wellington, Wellington, New Zealand Nz Transport Agency Waka Kotahi Full timeAbout This OpportunityWe are looking for a Customer Experience Advocate to join our team as a Technology Support Specialist. As the primary point of contact for internal customers, you will be responsible for delivering exceptional technical support and ensuring service requests and incidents are resolved efficiently. This role offers a unique blend of...
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Customer Experience Professional
7 days ago
Wellington, Wellington, New Zealand Xero Full timeAbout the TeamXero's Customer Experience Team sits at the heart of our purpose, providing award-winning support to Xero users. Our global team is made up of knowledgeable humans who work together with Xero's product suite to provide exceptional customer service. We're a collaborative team, known for being empathetic and curious problem solvers, who add value...
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Customer Experience Specialist
7 days ago
Wellington, Wellington, New Zealand Anz Full timeRole OverviewAs a Banking Consultant, you will have the opportunity to: • Provide our customers with a seamless branch experience by meeting each customer's end-to-end banking needs across transaction activities, needs-based conversations, and educating them on digital solutions. • Be part of a collaborative team and act as a role model and peer coach...
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Customer Experience Expert
1 day ago
Wellington, Wellington, New Zealand Follett Software, LLC Full timeEmpowering Educators to Advance Student SuccessJob DescriptionFollett Software, LLC is seeking an experienced customer experience expert to join our team as a Customer Experience Specialist in Wellington, New Zealand.About the RoleThis role supports our Accessit Library product, providing 'Getting Started' training and customer support to new and existing...
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Customer Experience Specialist
3 days ago
Wellington, Wellington, New Zealand Jb Hi-Fi Full timeCompany OverviewJB Hi-Fi is a leading retailer in New Zealand, passionate about delivering exceptional customer experiences. We strive to make a positive impact on our customers' lives by offering the latest technology, consumer electronics, home entertainment, and appliances at great prices.SalesWe offer unbeatable value, world-class brands, and exceptional...
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Customer Experience Specialist
6 hours ago
Wellington, Wellington, New Zealand Express, Inc. Full time**Customer Service Expert Wanted**We are seeking a highly motivated and customer-focused individual to join our team as a Retail Sales Associate.Key Tasks:Ensure customers have an excellent shopping experience by answering questions and resolving issues promptly.Maintain a safe and clean work environment.Support visual merchandising efforts to drive sales...
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Customer Experience Specialist
2 days ago
Wellington, Wellington, New Zealand Steel & Tube Holdings Ltd Full timeAbout the Role: Steel & Tube Holdings Ltd is seeking a Customer Experience Consultant to join our team. As a key member of our Customer Experience Distribution Team, you will be at the forefront of delivering outstanding service across multiple channels.Your Responsibilities:Handling orders and preparing quotesSupporting sales growth and driving...
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Customer Experience Specialist
4 days ago
Wellington, Wellington, New Zealand Wanganui District Council Full timeJob Overview">The Wanganui District Council is seeking an enthusiastic Customer Services Officer who is passionate about supporting our community and delivering a top-notch service.">This role offers the opportunity to join a fun, engaged, and energized team who are focused on customer excellence. The team values the quality service they provide to internal...
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Customer Experience Specialist
3 days ago
Wellington, Wellington, New Zealand H&M Group Full timeJob Overview:The Sales Team Member will be responsible for delivering the best customer experience that contributes to the store's sales and profit. The ideal candidate will have excellent communication skills and be able to work effectively in a fast-paced environment. Key Responsibilities:Folding, hanging, and displaying garments to maximise selling...
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Customer Experience Specialist
2 days ago
Wellington, Wellington, New Zealand Icebreaker Full time**About the Role**We're looking for a Retail Sales Ambassador to join our high-performing team in our Otaki Outlet store. As a Sales Associate, Keyholder, you'll be responsible for delivering exceptional customer experiences and helping customers find the perfect products for their outdoor adventures.**What You'll Do**You'll be responsible for providing...
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Customer Experience Specialist
7 days ago
Wellington, Wellington, New Zealand Mountain Warehouse Full timeAbout Us">We are a leading outdoor retailer with stores across the UK, Europe and North America.Our own-brand products offer high-quality and innovative solutions for outdoor enthusiasts.We strive to provide exceptional customer service and maintain strong relationships with our customers.Job Description:As a Sales Assistant, you will be the first point of...
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Customer Experience Specialist
4 days ago
Wellington, Wellington, New Zealand Anz Full timeYour Skills and QualificationsTo grow and be successful in this role, you'll need:Exceptional customer focus - retail experience is an advantage.Experience in being a user and promoter of technology - working knowledge in using different digital channels is an advantage.Ability to multi-task and highly adaptable to change and ambiguity.Willingness to work in...
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Customer Experience Specialist
10 hours ago
Wellington, Wellington, New Zealand This Is An It Support Group Full timeYour Key Responsibilities: Build strong relationships with customers to understand their financial needs and provide personalized adviceStay up-to-date with our latest products and services to ensure you can offer the best solutions for our customersWork collaboratively with our customer service team to ensure seamless delivery of our services">About You: We...
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Customer Experience Specialist
7 days ago
Wellington, Wellington, New Zealand Qjumpers Full timeCompany Overview">Rutherford and Bond Toyota is a leading automotive dealership with a strong commitment to customer satisfaction. We strive to provide exceptional service to our clients, and we are seeking a skilled professional to join our Customer Support Team.
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Customer Experience Specialist
7 days ago
Wellington, Wellington, New Zealand H&M Group Full timeAbout the RoleWe're looking for an experienced Sales Advisor to join our team. As a Sales Advisor, you'll be responsible for creating an environment that's easy for customers to shop through store operations and great garment care.Key ResponsibilitiesFolding, hanging, and displaying garments to maximise selling opportunities.Actively processing, stocking,...
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Customer Experience Specialist
7 days ago
Wellington, Wellington, New Zealand Michael Hill Full timeJob Description">As a Sales Professional at Michael Hill, you will play a key role in assisting customers in creating memorable moments with our beautifully crafted products.">Responsibilities">">Deliver exceptional customer service in a team environment">Showcase and sell the Michael Hill story through our stunning product range">Create exceptional in-store...