Patient Financial Services Denial Coordinator

3 days ago


Auckland, Auckland, New Zealand Kettering Health Network Full time

The Ideal Candidate

Kettering Health Network seeks a seasoned Patient Financial Services Denial Coordinator who can effectively navigate complex medical records processing workflows. The ideal candidate possesses strong analytical and problem-solving skills, with excellent communication and collaboration abilities. Proficiency in Epic EHR applications and experience with ROI/PFS work queues are essential requirements for this role.

Main Responsibilities and Challenges

  • Manage and resolve payor medical records requests, ensuring compliance with regulations and maintaining high-quality standards
  • Develop and implement strategies to improve efficiency and reduce denials, leveraging expertise in Epic application functionality
  • Provide subject matter expertise to PFS staff, facilitating effective communication with payor customer service representatives
  • Analyze and optimize workflow processes, ensuring alignment with Kettering Health Network's mission and goals

Key Skills and Qualifications

  • Minimum 2 years' experience in Release of Information department processing, preferably with knowledge of Epic application functionality
  • Exceptional analytical and problem-solving skills, with ability to communicate complex concepts clearly
  • Strong collaboration and leadership skills, with ability to drive process improvements and enhance team performance
  • Ability to maintain confidentiality and handle sensitive patient information with discretion
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