Patient Financial Services Denial Coordinator
3 days ago
The Ideal Candidate
Kettering Health Network seeks a seasoned Patient Financial Services Denial Coordinator who can effectively navigate complex medical records processing workflows. The ideal candidate possesses strong analytical and problem-solving skills, with excellent communication and collaboration abilities. Proficiency in Epic EHR applications and experience with ROI/PFS work queues are essential requirements for this role.
Main Responsibilities and Challenges
- Manage and resolve payor medical records requests, ensuring compliance with regulations and maintaining high-quality standards
- Develop and implement strategies to improve efficiency and reduce denials, leveraging expertise in Epic application functionality
- Provide subject matter expertise to PFS staff, facilitating effective communication with payor customer service representatives
- Analyze and optimize workflow processes, ensuring alignment with Kettering Health Network's mission and goals
Key Skills and Qualifications
- Minimum 2 years' experience in Release of Information department processing, preferably with knowledge of Epic application functionality
- Exceptional analytical and problem-solving skills, with ability to communicate complex concepts clearly
- Strong collaboration and leadership skills, with ability to drive process improvements and enhance team performance
- Ability to maintain confidentiality and handle sensitive patient information with discretion
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