Patient Registration Coordinator
3 days ago
About Kettering Health Network
Kettering Health Network is a not-for-profit system of medical centers and outpatient facilities serving southwest Ohio. We are committed to providing high-quality care for every stage of life, with a service-oriented mission in action every day.
Job Summary
We are seeking a skilled Patient Registration Coordinator to join our team. In this role, you will be responsible for registering patients while demonstrating strong guest relations and exceptional customer service skills. You will also review scheduled outpatient visits to ensure that all patients have been screened for discounts and assist patients with the completion of Financial Assistance Forms and other necessary documents.
Key Responsibilities
- Register patients in a timely and accurate manner
- Demonstrate strong guest relations and exceptional customer service skills
- Review scheduled outpatient visits to ensure all patients have been screened for discounts
- Assist patients with the completion of Financial Assistance Forms and other necessary documents
- Demonstrate knowledge of compliance or legally required registration forms, consents, literature, and documents
Requirements
- Previous registration or scheduling experience strongly preferred
- Excellent written and oral communication skills
- Meets Pre-Screening Protocol and testing for proficiencies in computer skills, phone skills, and customer service knowledge
- Demonstrated competency in working in teams and ability to effectively communicate with all levels
- Ability to learn site-specific patient processing software
- Computer literate and very strong with Microsoft Office Suite
- Ability to function in a high-paced, often stressful environment while maintaining a respectful, caring, and professional manner
- Flexible schedule to fit staffing needs
- High school diploma required; one or more years of medical office or customer service experience required
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