ANZ/APAC Regional Service Director
5 days ago
About OSF Digital: As a global leader in digital transformation services, we commit to delivering high-quality solutions and maintaining market leadership across our offerings.
">We're seeking an experienced Portfolio Manager to lead our Managed Services division across the ANZ/APAC region.
">Job Description: The ideal candidate will have a proven track record of scaling operations in the ANZ region and be eager to extend their influence across Japan and the broader APAC region.
">Responsibilities:
">- ">
- Align and achieve strategic objectives with the leadership team, including Business Unit, People & Culture, and the Delivery Centre Director.">
- Develop and implement a robust resourcing strategy to support regional growth targets while optimising the onshore/offshore balance.">
- Transform service delivery structures to enable 24/7 operations across APAC, ensuring scalability and exceptional service quality.">
- Drive strategic initiatives to enhance and standardise pre-sales processes, delivery methodologies, and client engagement strategies.">
- Maintain strong relationships with enterprise clients, identifying opportunities for cross-selling and up-selling to drive business growth.">
- Oversee performance management and development, ensuring alignment with business objectives and fostering a positive team culture.">
- Address capability gaps by collaborating with People & Culture and the OSF L&D team to provide targeted learning and development opportunities.">
- Stay informed about the Salesforce ecosystem to ensure team relevance and maintain a competitive market advantage.">
- Manage relationships with external providers to support strategic business objectives.">
- Execute additional responsibilities in line with global initiatives and business goals.">
Requirements:
">- ">
- Proven experience in a senior leadership role within service delivery, with a focus on strategic transformation and business growth.">
- Strong strategic, operational, and pre-sales skills.">
- Ability to work autonomously with authority, curiosity, and a commercial mindset.">
- Experience in managing and scaling operations across the ANZ/APAC region.">
- Background in Salesforce or similar enterprise environments is advantageous but not mandatory.">
What We Offer:
">- ">
- An autonomous role with the opportunity to make a significant impact across a large region.">
- A supportive and dynamic work environment focused on growth and innovation.">
- Opportunities for professional development and career advancement.">
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