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Portfolio Transformation Lead

1 week ago

Wellington, Wellington, New Zealand Osf Digital Full time

About OSF Digital: We are a global leader in digital transformation services, committed to delivering high-quality solutions and maintaining market leadership across our offerings.

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We're seeking a dynamic and experienced Portfolio Manager to lead our Managed Services division across the ANZ/APAC region.

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Role Overview: This pivotal role focuses on expanding our market presence and delivering top-tier client solutions. Ideal candidates will have a proven track record of scaling operations in the ANZ region and be eager to extend their influence across Japan and the broader APAC region.

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Key Responsibilities:

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  • Collaborate with the leadership team, including Business Unit, People & Culture, and the Delivery Centre Director, to align and achieve strategic objectives.">
  • Develop and implement a robust resourcing strategy that supports regional growth targets while optimising the onshore/offshore balance.">
  • Lead the transformation of service delivery structures to enable 24/7 operations across APAC, ensuring scalability and exceptional service quality.">
  • Drive strategic initiatives to enhance and standardise pre-sales processes, delivery methodologies, and client engagement strategies.">
  • Cultivate and maintain strong relationships with enterprise clients, identifying opportunities for cross-selling and up-selling to drive business growth.">
  • Oversee performance management and development, ensuring alignment with business objectives and fostering a positive team culture.">
  • Identify and address capability gaps, collaborating with People & Culture and the OSF L&D team to provide targeted learning and development opportunities.">
  • Stay informed about the Salesforce ecosystem to ensure team relevance and maintain a competitive market advantage.">
  • Manage relationships with external providers to support strategic business objectives.">
  • Execute additional responsibilities in line with global initiatives and business goals.">
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Success in this Role: To excel, you must achieve strategic growth and profitability targets, ensure high client satisfaction and retention, implement scalable service delivery structures, and maintain effective team performance aligned with business objectives.

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About You:

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  • Proven experience in a senior leadership role within service delivery, with a focus on strategic transformation and business growth.">
  • Strong strategic, operational, and pre-sales skills.">
  • Ability to work autonomously with authority, curiosity, and a commercial mindset.">
  • Experience in managing and scaling operations across the ANZ/APAC region.">
  • Background in Salesforce or similar enterprise environments is advantageous but not mandatory.">
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What We Offer:

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  • An autonomous role with the opportunity to make a significant impact across a large region.">
  • A supportive and dynamic work environment focused on growth and innovation.">
  • Opportunities for professional development and career advancement.">
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If you are a driven, strategic leader with a passion for transforming service delivery and driving business growth, we invite you to apply for this exciting opportunity.