Hospitality Venue Supervisor

3 days ago


New Plymouth, Taranaki, New Zealand Homes Full time

Are you passionate about delivering exceptional customer experiences? Do you have a strong background in hospitality management?

At Homes, we value individuals who share our dedication to excellence and our commitment to teamwork.

About the Role
  • As a Restaurant Supervisor, you will lead our daily operations, ensuring seamless execution of procedures and outstanding customer experiences.
  • You will collaborate closely with our Restaurant Manager and Owner/Director to develop and implement business strategies that align with our goals.
  • Managing staff supervision and support is a key component of this role; you will schedule, roster, and train staff members.
  • We require our Restaurant Supervisors to stay updated on relevant licensing and registration requirements, ensuring complete compliance.
  • Accurate performance of opening and closing procedures, including cash handling, is crucial.
  • Maintaining the highest quality standards for food and beverage service is essential.
  • Providing exceptional customer service is vital; you will resolve complaints efficiently and professionally.
  • As needed, you may work on the restaurant floor in various roles, preparing and serving food and beverages, or assisting with events.
  • This role also involves supporting employee training and development, helping them integrate into our hospitality culture.
  • In addition to managing staff concerns, you will address workplace issues promptly and effectively.
  • Collaborate with inventory management, ordering and purchasing stock as necessary.

Requirements:

  • A degree in Hospitality Management or an equivalent qualification, or at least one year of relevant experience.
  • Liquor Control Qualification (LCQ) and Manager Certificate are expected; if not currently held, we will support your attainment of these qualifications.
  • Flexibility to work from Tuesday to Sunday, including public holidays, with a minimum commitment of 30 hours per week.


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