Digital Infrastructure Service Manager
6 days ago
We are Equinix, the world's digital infrastructure company. Our mission is to provide a trusted platform for digital leaders to build, deploy, and manage applications and data in real-time, anywhere in the world.
We operate over 260 data centers across the globe, providing unparalleled connectivity and scalability to our customers. Our team is passionate about delivering exceptional customer experiences and driving business growth through innovative solutions.
Job Title: Service Management Director
Role Summary:
The Service Management Director is responsible for driving operational alignment, consistency, and scalability across functional teams. This role involves actively driving operational initiatives and influencing change within the business based on operational reviews, customer feedback, and lessons learned.
Key Responsibilities:
- Act as an escalation point for service-impacting incidents and escalations.
- Partner with Operations to identify, create, implement, and track post-mortem analysis and preventive measures.
- Serve as a trusted technical resource and Subject Matter Expert for internal company departments.
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