Professional Services Implementation Specialist

2 days ago


Auckland, Auckland, New Zealand Teletrac Navman Full time

We are seeking a dedicated professional to join our dynamic team in Auckland, supporting the Professional Services team with large project implementations and providing project leadership for smaller projects. This role is pivotal in ensuring end-to-end account success and satisfaction throughout the entire implementation lifecycle.

Key Responsibilities
  • Assist the Professional Services team to ensure customer success and satisfaction throughout the entire implementation lifecycle.
  • Engage in technical aspects of projects, fostering a customer-focused culture.
  • Understand customer requirements and provide guidance based on industry best practices.
  • Maintain strong communication standards, ensuring timely updates with customers and cross-functional teams.
  • Drive customer satisfaction as a primary goal by understanding customer needs and ensuring their requirements are met.
Requirements
  • 2+ years of customer support/management experience in growing enterprise start-up environments, working directly with customers.
  • 2+ years Project coordination experience and/or equivalent coordination experience.
  • Able to take ownership, be held accountable, and achieve a good outcome for all stakeholders.


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