Night Shift Supervisor

5 days ago


Auckland, Auckland, New Zealand Tfe Hotels Adina Apartment Hotels Full time

Job Description: Tfe Hotels / Adina Apartment Hotels is seeking an experienced Night Shift Supervisor to join our team. As a key member of our front office team, you will be responsible for ensuring the smooth operation of our hotel during night shifts.

Main Duties:

  • Lead the daily front office operations of the hotel and ensure smooth check-in/check-out processes and guest satisfaction during AM, PM and NIGHT Shifts.
  • Resolve escalated customer complaints from front office team promptly and report any unresolved issues to your manager.
  • Assist with the orientation, training, and development of all front office team members as required.
  • Coordinate tasks for each shift and delegate to Receptionists accordingly.
  • Manage the hotel's crisis response wherever necessary, making quick decisions about evacuations, emergency services, and guest care.

Requirements:

  • At least three years of relevant work experience in a comparable role and industry.
  • Flexibility is required to work Monday to Sunday on a rotating roster.
  • We are looking for someone who is adaptable to new technology and has good computer literacy.


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