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Financial Expert Advisor

1 week ago

Hamilton, Waikato, New Zealand Anz Full time

About Us

At ANZ, our purpose is to shape a world where people and communities thrive. We're making this happen by improving our customers' financial wellbeing so they can achieve incredible things – be it buying their home, building a business or saving for things big or small.

The Banking Consultant role is critical to making this happen. In this role, you would have the opportunity to:

  • Provide exceptional customer experience, meeting the needs of customers across the Retail product set, excluding Home Lending.
  • Contribute to a significant uplift in customer engagement and advocacy, and create real customer value.
  • Conduct basic analysis of financial information relating to consumer lending.
  • Actively participate in and support bank programmes and initiatives.
  • Ensure compliance with ANZ and branch policies and procedures.
  • Take responsibility to 'know your customer' from a risk perspective.

Your Day

As a Banking Consultant/ Personal Banker, you will have the opportunity to:

  • Provide our customers with a seamless branch experience by meeting each customer's end-to-end banking needs across transaction activities, needs-based conversations and educating them on digital solutions.
  • Be part of a collaborative team and act as a role model and peer coach to deliver the best possible customer experience.
  • Contribute to a significant uplift in customer engagement and advocacy, and create real customer value.
  • Actively participate in and support bank programs and initiatives.
  • Take responsibility to 'know your customer' from a risk perspective.

What You'll Bring

To grow and be successful in this role, you will ideally bring the following:

  • Exceptional customer focus - retail experience is an advantage.
  • Experience in being a user and promoter of technology - working knowledge in using different digital channels is an advantage.
  • Ability to multi-task and highly adaptable to change and ambiguity.
  • Willingness to work in a collaborative team environment.
  • Solid understanding of compliance.
  • Excellent communication and interpersonal skills.