Service Advisor

3 days ago


Hamilton, Waikato, New Zealand Automotive Employment Nz Ltd. Full time

Job reference - 40096 Competitive salary on offer with a well established franchise dealershipOpportunity to further upskill through franchise training and career development opportunitiesA great opportunity to be part of a reputable and growing dealership groupAbout the client and location
An amazing opportunity has presented itself with a leading automotive franchise dealership committed to delivering top-tier customer service and maintaining high standards in vehicle maintenance and repairs.
We are currently seeking a detail-oriented Service Advisor / Warranty Clerk to join this aftersales team and ensure the smooth processing of warranty claims and exceptional customer service.
The role
As a Service Advisor, you will be the vital link between customers and the service team, ensuring a seamless and positive experience.
You will be responsible for providing expert advice, coordinating vehicle servicing, and delivering outstanding customer service.
Duties and accountabilities: Greet customers and assess their service needsProvide accurate information on vehicle maintenance and repair servicesSchedule service appointments and manage customer expectationsLiaise with technicians to ensure timely and efficient service completionCommunicate service progress and costs to customersUpsell additional services and maintenance when appropriateMaintain detailed service records and ensure accurate invoicingHandle customer inquiries and resolve concerns promptly and professionallyAccurately process warranty claims in line with manufacturer guidelinesVerify warranty coverage and liaise with technicians to gather necessary documentationSubmit, track, and follow up on claims to ensure timely reimbursementMaintain detailed records of all warranty transactionsCommunicate with manufacturers, suppliers, and customers regarding warranty mattersThe skills and experience sought: Previous experience as a Service Advisor / Warranty Clerk or in a similar, customer-facing role in the automotive industryExcellent communication and interpersonal skillsAbility to work in a fast-paced, customer-oriented environmentA current, clean driver's licenseSolid knowledge of manufacturer warranty processes and policiesExcellent attention to detail and organisational skillsProficiency in dealership management software (e.g., Kerridge, CDK, Pinnacle, or similar)What's on offer: Competitive salary with performance-based incentivesOngoing training and career development opportunities within the wider groupBecome part of a friendly, supportive and professional teamJob stability with a trusted and reputable franchise dealershipHow to apply:
Applications from those wanting to relocate from elsewhere within NZ are welcome.
If you are based offshore and wanting to move to New Zealand and meet the requirements - please APPLY NOW.
We are able to assist you with your visa requirements making the process seamless.
If reading online, click the APPLY NOW section and submit your application online.
For more information contact the team at Automotive Employment NZ Ltd for a confidential discussion.
Phone during NZ business hours: The international landline is +64 9 271 3200.
You can also visit the job board on our website to view further vacancies https://www.automotiveemployment.co.nz/jobs

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