Onboarding Specialist

6 days ago


Auckland, Auckland, New Zealand Zappy Ltd Full time

Welcome to Zappy Ltd

We are a dynamic and innovative company dedicated to delivering outstanding shipping solutions to our customers. Our team is driven by a shared commitment to excellence, and we're looking for a Customer Success Coordinator to help us continue exceeding expectations.

About the Role

The Customer Success Coordinator plays a vital role in providing a seamless and positive onboarding experience for our new customers while ensuring ongoing support and satisfaction. As the first point of contact for our clients, you will work closely with internal teams to resolve queries, streamline processes, and enhance the overall customer experience.

Key Responsibilities

  1. Ensure a seamless customer onboarding experience.
  2. Provide timely and effective support to customers via various channels.
  3. Monitor customer accounts, identify issues, and collaborate with internal teams to implement solutions.
  4. Develop and maintain accurate customer records and provide feedback to optimise processes.

What We're Looking For

  • Experience in customer service or sales, preferably in a call centre or contact centre environment.
  • Excellent communication and interpersonal skills.
  • Ability to build positive relationships with customers.
  • Strong problem-solving and critical thinking skills.
  • Proficient in using CRM systems and other relevant software.


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