Customer Experience Lead

4 days ago


Auckland, Auckland, New Zealand Rockgas Limited Full time

About Rockgas Limited

At Rockgas, we're committed to delivering exceptional customer experiences. We believe that by putting our customers at the heart of everything we do, we can drive satisfaction, loyalty, and business performance.

Job Description

We're seeking a Senior Performance Analyst - Customer Success to join our team. As a key member of our Customer team, you'll play a pivotal role in ensuring a great customer experience by analysing and improving our customer-related processes and data.

In this varied role, you'll be responsible for deep diving into customer metrics, providing insights, identifying pain points, recommending and working within the business to implement improvements to both customer interactions and internal operational workflows.

Qualifications

  • A relevant tertiary qualification in a business, commerce or an operations related discipline
  • Proven experience improving customer satisfaction, experience and performance through customer driven strategies
  • Excellent process and analytical thinking skills with an orientation for continuous improvement and innovation
  • A proven passion for customers being at the heart of what you do
  • Unique ability to explain data, insights and improvements to all levels of the business
  • Strong experience with customer software, systems/ tools and CX analytics
  • Exceptional relationship management, change management and influencing skills with the ability to work effectively across teams

Benefits

We offer a competitive salary, additional leave entitlements, flexible working arrangements, free insurances and health checks. We'll also fuel your professional development and support your career growth.



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