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Ecommerce Order Fulfillment Manager

1 week ago

Auckland, Auckland, New Zealand Epay New Zealand Full time
About the Role

This is a unique opportunity to join a dynamic team at EPAY NZ LTD, a Euronet Worldwide Company. As an Ecommerce Fulfilment Officer, you will be responsible for ensuring seamless order fulfillment across various platforms.

Your key responsibilities will include:

  • Order Fulfillment: Processing orders from multiple channels (B2B, B2C, Corporate) and managing delivery timelines;
  • Customer Service: Responding to customer queries and resolving issues promptly;
  • Courier Partnerships: Managing relationships with courier partners to ensure smooth delivery processes;
  • Compliance: Identifying and reporting suspicious activities, including online fraudulent credit card transactions;
  • Analytics: Tracking sales data and analyzing social media trends to optimize sales strategies.

To succeed in this role, you will need:

  • Prior experience in e-commerce order processing and payment processing;
  • A strong understanding of online sales and marketing principles;
  • Excellent communication and problem-solving skills;
  • Ability to work independently and collaboratively as part of a team.