Fulfillment Operations Specialist

7 days ago


Auckland, Auckland, New Zealand Epay New Zealand Full time
Job Overview:
Epay New Zealand is seeking a highly motivated and detail-oriented Ecommerce Fulfilment Officer to join our team. As an integral part of our Shared Services department, you will be responsible for ensuring the seamless execution of order fulfillment processes across various channels.

Main Responsibilities:
  • Fulfill orders on multiple platforms, including online B2B, B2C, corporate rewards, and incentive programs.
  • Monitor social media platforms for customer reviews and comments, addressing any issues promptly.
  • Manage customer inquiries and resolve issues efficiently, escalating concerns to the Fulfilment Team manager when necessary.
  • Liaise with courier partners to resolve shipping issues and report suspicious activities.
  • Effectively manage order returns, recording return details, contacting customers, and arranging redelivery as needed.
  • Work closely with internal teams to ensure timely dispatch of orders, adhering to inventory levels and other requirements.


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