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People Leadership Role

1 week ago

Auckland, Auckland, New Zealand Xero Full time

About Your Role

You will lead a team of Customer Experience Specialists and Seniors in delivering exceptional support and guidance to our customers. This role is critical in ensuring that our customers receive the highest level of service, empowering your teams to make decisions in the best interests of our customers and our business.

Your Key Responsibilities

  • Lead a team of Customer Experience Specialists and Seniors in providing exceptional support and guidance to our customers.
  • Empower your teams to make decisions in the best interests of our customers and our business.
  • Participate as a member of the global Customer Experience team, supporting execution against the global CX strategy, objectives, and key results.
  • Champion high levels of customer satisfaction via all contact channels, continuously improving customer experience.

What We're Looking For

  • A proven leader with experience in managing a team in a customer support environment.
  • Excellent verbal and written communication skills.
  • The ability to balance individual needs with the needs of the business.
  • A customer-centric mindset, with a focus on delivering outstanding, empathetic service.
  • A growth mindset, with a willingness to adapt to changing needs.