Guest Experience Coordinator
2 weeks ago
Job Summary:
This is an exciting opportunity to join our dynamic team as a Guest Services Agent. As a key member of our front desk team, you will play a critical role in delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.
- Provide warm and friendly welcomes to all guests
- Ensure accurate and efficient completion of check-in and check-out procedures
- Maintain up-to-date knowledge of hotel rooms and amenities
- Handle guest queries and resolve any issues promptly and professionally
Key Responsibilities:
- Respond to guest requests in a timely and courteous manner
- Process payments and manage room key cards
- Assist with luggage handling and storage
- Participate in ongoing training and development programs
Requirements:
- Previous customer service or hospitality experience preferred
- Ability to work flexible shifts, including weekends and public holidays
- Excellent communication and interpersonal skills
- Physical stamina to handle heavy lifting and prolonged standing
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