Guest Experience Coordinator

2 weeks ago


Auckland, Auckland, New Zealand Hind Management Full time

Job Summary:

This is an exciting opportunity to join our dynamic team as a Guest Services Agent. As a key member of our front desk team, you will play a critical role in delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.

  • Provide warm and friendly welcomes to all guests
  • Ensure accurate and efficient completion of check-in and check-out procedures
  • Maintain up-to-date knowledge of hotel rooms and amenities
  • Handle guest queries and resolve any issues promptly and professionally

Key Responsibilities:

  • Respond to guest requests in a timely and courteous manner
  • Process payments and manage room key cards
  • Assist with luggage handling and storage
  • Participate in ongoing training and development programs

Requirements:

  • Previous customer service or hospitality experience preferred
  • Ability to work flexible shifts, including weekends and public holidays
  • Excellent communication and interpersonal skills
  • Physical stamina to handle heavy lifting and prolonged standing


  • Auckland, Auckland, New Zealand ahs hospitality nz Full time

    Join a dynamic team at ahs hospitality nz where innovation meets exceptional service. As a Room Attendant, you will be responsible for ensuring the highest standards of cleanliness and comfort for our guests.About the RoleServicing of assigned guest rooms and other areas as directed.Completing allocated tasks in the allocated time.Reporting any maintenance...


  • Auckland, Auckland, New Zealand In - Auckland (Aklal) Full time

    About Us: Hotel Indigo Auckland stands as a testament to the vibrant intersection of history, arts, culture, and business in midtown Auckland. Our boutique hotel soars above the city's skyline, masterfully preserving the historic charm of the original façade while creating a fresh, modern hospitality experience.What We Need: We are searching for a...


  • Auckland, Auckland, New Zealand The Hotel Britomart Full time

    Your Key Responsibilities• Deliver warm welcomes and farewells with a friendly 'Kia Ora' or 'Haere ra'• Actively contribute to the department's key performance indicators: TripAdvisor, Net Promoter Score, RevMax• Perform all necessary reception tasks including checking guests in and out, cashiering, answering phone calls, attending to guest requests...


  • Auckland, Auckland, New Zealand Hind Management Full time

    About Our TeamWe are a dynamic and passionate team at Sudima Auckland Airport Hotel, committed to delivering exceptional service to our guests. As a Guest Services Coordinator, you will play a key role in ensuring the smooth operation of our hotel.Key Responsibilities:Assist with cleaning and servicing guest roomsProvide directions and assistance to...


  • Auckland, Auckland, New Zealand Pullman Full time

    Job OverviewThe Guest Relations Manager is a key role in driving positive guest satisfaction and ensuring the hotel's continued progress in improving the guest experience.


  • Auckland, Auckland, New Zealand Pullman Hotels & Resorts Full time

    Company OverviewPullman Hotels & Resorts is a pioneering hospitality brand that embodies the art of responsible innovation. With over 45 brands, 5,600 hotels, and 10,000 restaurants across 110 countries, we strive to challenge the status quo while maintaining a caring environment for our Heartists.We believe in empowering individuals to become passionate...


  • Auckland, Auckland, New Zealand Pro-invest Careers Full time

    Job Summary:We are currently seeking a Guest Experience Champion to join our team at voco Auckland City Centre. As a key member of our front-of-house team, you will play a vital role in delivering exceptional guest experiences.About You:Passionate about providing outstanding customer service.Enthusiastic and energetic with a positive attitude.Able to work...


  • Auckland, Auckland, New Zealand Cpghotels Full time

    About UsWe are a dynamic and growing company, always on the lookout for talented individuals who share our passion for providing outstanding customer service. Our goal is to create memorable experiences for our guests, and we're looking for someone to join our team as a Guest Service Agent.


  • Auckland, Auckland, New Zealand Pullman Hotels & Resorts Full time

    Job TitleNight Guest Service AgentLocationAuckland, New ZealandJob TypeFull-timeReports toFront Office ManagerJob SummaryWe are seeking a Night Guest Service Agent to join our team, responsible for overseeing night operations, providing exceptional guest support, and ensuring security and safety.Key ResponsibilitiesThe successful candidate will be...


  • Auckland, Auckland, New Zealand Telferyoung From Cbre Full time

    About the RoleWe are seeking a highly skilled Workplace Services Coordinator to join our team at Telferyoung From Cbre. As a key member of our operations team, you will be responsible for delivering exceptional customer service experiences to employees and guests of designated buildings.


  • Auckland, Auckland, New Zealand Jll Full time

    Role OverviewThe Workplace Coordinator Lead is responsible for delivering exceptional client experiences through on-site workplace services.Fostering strong relationships between JLL, clients, and guests, they welcome employees with genuine hospitality and provide thoughtful services.Build and maintain strong relationships with stakeholders, ensuring their...


  • Auckland, Auckland, New Zealand Lululemon Athletica Full time

    About LululemonAt Lululemon, we believe in the power of yoga and other mindfulness practices to transform lives. Our stores provide a welcoming space for guests to learn about our products and connect with our community.


  • Auckland, Auckland, New Zealand Tfe Hotels Full time

    About UsWe are a hospitality company that prides ourselves on providing exceptional experiences for our guests. As a Front Office Receptionist, you will be the first point of contact for our visitors and play a vital role in ensuring their stay with us is nothing short of amazing.As a people person, you will thrive in this role, where you will be responsible...


  • Auckland, Auckland, New Zealand Pullman Full time

    Job DescriptionThe Guest Relations Manager is key to driving positive guest satisfaction and ensuring the hotel's continued progress in improving the guest experience.You thrive when given the freedom to create a personalised and authentic connection with guests from the reservation, arrival and  through to departure.A resourceful problem solver and...


  • Auckland, Auckland, New Zealand Cliffside Full time

    Experience Leader in Luxury EventsAs our Events and Food & Beverage Coordinator, you will lead the way in delivering unforgettable luxury events at Cliffside Conferences, Retreats & Events. You will work closely with our clients to design and deliver bespoke events that exceed their expectations.About YouYou have a proven track record of success in event...


  • Auckland, Auckland, New Zealand Pullman Hotels & Resorts Full time

    Company DescriptionJoin us at Accor and Pullman Auckland, where life pulses with passionAs a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.While each brand has its own personality, they all share a common ambition: to keep innovating...


  • Auckland, Auckland, New Zealand Auckland Council Full time

    Key ResponsibilitiesLead and motivate the front-of-house team to provide outstanding visitor experiences.Manage day-to-day operations, ensuring seamless delivery of services and maintaining high standards.Develop and implement strategies to enhance customer service and improve overall guest satisfaction.This is a hands-on leadership role that requires...


  • Auckland, Auckland, New Zealand Instillery Group Full time

    Job DescriptionAvoiding any unnecessary delays, greeting each guest warmly, and providing them with all the information they need to enjoy their stay is key to this role.Key responsibilities include:Ensuring seamless communication between teamsMaintaining a clean and organized workspaceHandling customer inquiries efficientlyWe recognize that our...


  • Auckland, Auckland, New Zealand LEGOLAND Full time

    LEGOLAND Guest Services Supervisor in AUK-Auckland, New ZealandWhat you'll bring to the teamAre you a dynamic leader with a passion for customer service and driving commercial success? Do you thrive in a fast-paced environment where no two days are the same?We're looking for a Guest Services Supervisor to lead our Admission and Guest Experiences teams at SEA...


  • Auckland, Auckland, New Zealand Pullman Hotels & Resorts Full time

    Key ResponsibilitiesAs a Guest Services Agent, your primary responsibilities will include:Welcome guests from all corners of the world and grow relationships with new and regular guests.Ensure accuracy and professionalism with information and payments during arrivals and departures.Work closely with a fantastic team, fostering positive relationships with...