Customer Experience Lead

2 weeks ago


Hamilton, Waikato, New Zealand Mitre 10 (New Zealand) Limited Full time

Company Overview

Mitre 10 (New Zealand) Limited is a proud Kiwi-owned and operated business that has been serving customers since 1974.

We have a strong commitment to delivering exceptional customer experiences and building strong relationships with our communities.

About Our Store

Our Silverdale store is part of the Mitre 10 network and offers a wide range of products and services to meet the needs of local customers.

The store features a modern design, cutting-edge technology, and a friendly, knowledgeable team who are always happy to help.

About the Job

We're looking for a skilled and experienced leader to join our team as a Front-End Leader.

This role involves overseeing the checkout, customer service, and foyer areas, ensuring customers receive a warm welcome, efficient service, and a great overall experience.

Key Responsibilities

  • Lead and coach the Front-End team to deliver exceptional customer experiences
  • Manage rosters, breaks, and day-to-day operations in the front of store
  • Troubleshoot customer service issues and resolve them promptly and professionally
  • Maintain high standards of store presentation and efficiency
  • Support the Retail Manager with team development and store initiatives


  • Hamilton, Waikato, New Zealand Aimer Farming Full time

    Job OverviewAimer Farming is a leading innovator in agricultural technology, and we're seeking a highly skilled Customer Operations Lead to join our dynamic team. In this role, you will be responsible for developing and executing a comprehensive customer success operations strategy, ensuring our clients receive top-notch service and achieve their goals.Key...


  • Hamilton, Waikato, New Zealand Yü Group Full time

    The Utility Customer Experience Lead position at Yü Group offers a unique opportunity to work with our team and contribute to delivering exceptional customer experiences. As a member of our operations department, you will play a key role in ensuring our customers receive the highest level of service.To succeed in this role, you will need to possess a...


  • Hamilton, Waikato, New Zealand pOpshelf Full time

    About the RoleThe Lead Team Member is a key position within our retail team, responsible for leading by example and ensuring exceptional customer experiences. As a member of our leadership team, you will be responsible for driving sales growth, improving customer satisfaction, and maintaining a clean and organized store environment.">Key ResponsibilitiesLead...


  • Hamilton, Waikato, New Zealand beBee Careers Full time

    About the RoleThe Store Operations Manager is responsible for leading store operations to deliver exceptional customer experiences and maximize profitability. This includes driving sales growth, improving customer engagement, and maintaining a positive and dynamic work environment.You will be responsible for coaching and developing team members to achieve...


  • Hamilton, Waikato, New Zealand beBee Careers Full time

    Delivering Exceptional Customer ExperiencesWe are seeking a highly skilled and experienced professional to lead our store team in delivering exceptional customer experiences.The ideal candidate will possess excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and management to ensure a seamless...


  • Hamilton, Waikato, New Zealand Lovisa Full time

    Company OverviewLovisa was created out of a need for on-trend fashion jewellery at affordable prices. With a passion for delivering exceptional customer experiences, we have become a global fashion-forward jewellery brand with 150 new styles being delivered to stores each week.Job DescriptionAs a Sales and Operations Director, you will be responsible for...


  • Hamilton, Waikato, New Zealand Noel Leeming Part time

    Delivering Exceptional Customer ServiceNoel Leeming is committed to providing our customers with an exceptional shopping experience. As a Sales Consultant, you will be the face of our brand, working closely with customers to understand their needs and provide solutions that meet their expectations.About UsWe are a leading retailer of technology and...


  • Hamilton, Waikato, New Zealand Mitre 10 Full time

    About the RoleThis is a fantastic opportunity to join our team as a retail supervisor. As a key member of our team, you will be responsible for ensuring customers receive a high standard of service, leading your team, and promoting a positive working environment.ResponsibilitiesIn this role, you will:Ensure customers are the number one priority and receive...


  • Hamilton, Waikato, New Zealand beBee Careers Full time

    Are you passionate about delivering exceptional customer experiences? We are looking for a Customer Experience Manager to join our team.About the RoleThis is a full-time opportunity that requires a high level of motivation and a commitment to excellence.Key ResponsibilitiesDevelop and implement strategies to drive sales and improve customer satisfactionLead...


  • Hamilton, Waikato, New Zealand The Warehouse Group Full time

    About The Warehouse GroupThe Warehouse Group is a leading retailer in New Zealand, operating iconic brands such as The Warehouse, Warehouse Stationery, and Noel Leeming. Our goal is to deliver exceptional customer experiences while contributing to public good and sustainability initiatives.