Support Team Lead
5 days ago
We're looking for a dynamic and detail-oriented Customer Support Manager to join our Medem Group team. As a strategic leader, you'll play a crucial role in supporting healthcare professionals to streamline operations and enhance care.
About YouThis role requires a collaborative, empathetic approach to enhancing customer experiences. Key competencies include:
- Leadership experience: 5+ years of managing customer support teams in a SaaS or software environment (healthcare tech preferred).
- Customer focus: A proactive approach to identifying and addressing customer needs.
- Problem-solving skills: The ability to think critically and drive meaningful improvements.
- Organisational skills: Proven experience managing in-office and remote teams.
- Project management skills: Experience managing customer onboarding projects is a bonus.
- Industry knowledge: Knowledge or sector experience is a huge plus.
What We Offer
- Attractive remuneration package.
- Flexible working arrangements to support work-life balance.
- Opportunity to be part of our rapid growth plans.
- Working with a great team – gaining massive exposure.
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