Executive Director of Customer Success

6 days ago


Christchurch, Canterbury, New Zealand Servicenow Full time

About Us
ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. We're committed to making the world work better for everyone, and we're looking for talented individuals like you to join our team

Job Summary
We're seeking a seasoned Customer Success Executive to drive post-sales success and deliver long-term value to our most valuable accounts. This role requires a deep understanding of customer needs, challenges, and motivations, as well as strong leadership expertise and business acumen. If you have a proven track record of driving digital business transformations and delivering scalable, repeatable success, we want to hear from you]

Responsibilities

  • Drive Customer Success: Own and lead the customer's post-sales transformation, aligning ServiceNow's offerings to customer goals, and bringing relevant industry thought-leadership to the table.
  • Partner with C-Level Executives: Foster strong relationships with C-Level executives to deliver on business outcomes.
  • Develop Strategic Plans: Collaborate strategically with Account Executives to create and execute integrated pre- and post-sales strategies, delivering long-term value for both the customer and ServiceNow.
  • Mitigate Risks: Proactively identify potential risks to success and work with the customer and internal teams to develop strategies to overcome them, ensuring a smooth path toward value realization.

Requirements

  • Experience: A minimum of 15 years in a management consulting or leadership role at a top-tier consulting firm, solution consulting, or similar positions focused on technology-enabled business transformations.
  • Education: BA/BS or equivalent required, Master's degree preferred.
  • Skills: AI driven: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.


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