Coordinating Service Specialist

7 days ago


Hamilton, Waikato, New Zealand Alfa Laval Corporate Ab Full time

**Job Overview**

We're seeking a skilled Coordinating Service Specialist to join our team at Alfa Laval Corporate Ab. As a key member of our organization, you'll play a vital role in delivering exceptional customer service and coordinating marine jobs with precision.

**Key Responsibilities**

  1. Provide top-notch customer support through prompt call and live chat responses.
  2. Identify and nurture business leads from hotlines and live chat interactions, ensuring timely transfers to relevant departments.
  3. Manage marine jobs from initial external sales confirmation to order completion, taking ownership of the entire process.
  4. Assign job numbers for marine external sales, create contracts, and process orders efficiently within our system.
  5. Coordinate with marine field engineers to meet diverse service needs and keep stakeholders informed.
  6. Streamline logistics by working closely with service center production teams to arrange transportation and facilitate communication between customer sites, service centers, and suppliers.
  7. Procure spare parts for repairs, monitor lead times, and negotiate with suppliers as needed to ensure timely delivery.
  8. Source consumable materials and outsourcing services from suppliers.
  9. Drive continuous improvement in your area of responsibility, enhancing processes and outcomes.
  10. Compile and log statistical data monthly, utilizing system operations to optimize marine field services.
  11. Communicate issues and feedback to relevant colleagues and document data effectively.


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