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Patient Services Assistant Manager

2 weeks ago

Hamilton, Waikato, New Zealand Anglesea Hospital Full time

About Anglesea Hospital

As a prestigious private surgical hospital in Hamilton, we pride ourselves on offering the highest standard of care to our patients. Our team of experienced professionals and cutting-edge technology enable us to deliver exceptional elective surgical services.

The Receptionist Role

This part-time (22-25 hours per week) role offers an exciting opportunity for an individual with exceptional communication skills and a strong focus on teamwork. As the receptionist, you will be the first point of contact for visitors, clients, and employees, providing excellent customer service and maintaining a welcoming front desk area.

Your Key Responsibilities

  • Greet and assist patients, visitors, medical specialists, contractors, and third-party representatives with professionalism and courtesy.
  • Maintain a clean, organised, and welcoming front desk area.
  • Offer information or directions as needed, answering questions with clarity and professionalism.
  • Manage inquiries and direct visitors to the appropriate departments or individuals based on their needs.
  • Manage emails, respond in a timely manner, and redirect any required.
  • Answer, screen, and direct incoming calls, ensuring that messages are conveyed promptly and accurately.
  • Provide basic troubleshooting or guidance for patients, escalating issues when necessary.
  • Perform additional tasks as assigned by the team leader.
  • Contribute to process improvement initiatives.

Requirements

We require a minimum of 2 years of experience as a receptionist in healthcare or a similar professional environment. You should possess excellent communication and interpersonal skills, with the ability to interact with a wide range of stakeholders.

What We Offer

  • A competitive remuneration and benefits package.
  • Healthcare insurance allowance.
  • A culture that values positive teamwork and strong ethical standards.
  • Access to onsite wellness facilities and programs.
  • Planned Christmas leave.
  • Car parking provided.