Customer Service Director
4 days ago
Job Description
">We are seeking a Customer Experience Supervisor to join our team at Dart River Adventures. This role offers the chance to work in a stunning natural setting, surrounded by breathtaking scenery and rich Maori culture.
As a leader, you will be responsible for inspiring and developing our team, ensuring they provide world-class experiences for our visitors. Key responsibilities include:
- Leading a high-performing team to deliver exceptional customer service
- Overseeing daily operations, including customer service, reservations, and administration
- Inspiring and developing staff to meet business objectives
- Promoting our Tiaki Promise, which encourages visitors to care for and respect our whenua (land)
- Maintaining a strong health and safety culture
To succeed in this role, you will need:
- Leadership skills, with experience supervising a team
- A warm and approachable demeanor, with a passion for delivering exceptional customer service
- Ngai Tahu values aligned, with a willingness to learn and embrace te reo Maori and tikanga in daily mahi
- Organisational and detail-focused skills, with confidence juggling multiple tasks
- A commitment to safety, with a focus on maintaining a safe workplace for our team and visitors
Requirements
- A natural host - warm, approachable, and passionate about delivering exceptional customer service
- Leadership skills - prior experience supervising a team is a bonus
- Ngai Tahu values aligned - eager to learn and embrace te reo Maori and tikanga in daily mahi
- Organised and detail-focused - confident juggling reservations, retail sales, and operational tasks
- Committed to safety - dedicated to maintaining a safe workplace for our team and manuhiri
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