Customer Service Director

4 days ago


Christchurch, Canterbury, New Zealand Te Runanga O Ngai Tahu Full time

Job Description

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We are seeking a Customer Experience Supervisor to join our team at Dart River Adventures. This role offers the chance to work in a stunning natural setting, surrounded by breathtaking scenery and rich Maori culture.

As a leader, you will be responsible for inspiring and developing our team, ensuring they provide world-class experiences for our visitors. Key responsibilities include:

  • Leading a high-performing team to deliver exceptional customer service
  • Overseeing daily operations, including customer service, reservations, and administration
  • Inspiring and developing staff to meet business objectives
  • Promoting our Tiaki Promise, which encourages visitors to care for and respect our whenua (land)
  • Maintaining a strong health and safety culture

To succeed in this role, you will need:

  • Leadership skills, with experience supervising a team
  • A warm and approachable demeanor, with a passion for delivering exceptional customer service
  • Ngai Tahu values aligned, with a willingness to learn and embrace te reo Maori and tikanga in daily mahi
  • Organisational and detail-focused skills, with confidence juggling multiple tasks
  • A commitment to safety, with a focus on maintaining a safe workplace for our team and visitors

Requirements

  • A natural host - warm, approachable, and passionate about delivering exceptional customer service
  • Leadership skills - prior experience supervising a team is a bonus
  • Ngai Tahu values aligned - eager to learn and embrace te reo Maori and tikanga in daily mahi
  • Organised and detail-focused - confident juggling reservations, retail sales, and operational tasks
  • Committed to safety - dedicated to maintaining a safe workplace for our team and manuhiri


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