Customer Experience Director

3 days ago


Christchurch, Canterbury, New Zealand New Zealand Government Full time

Company Overview

We strive to create a unique partnership with every New Zealander, improving their quality of life by minimising the incidence and impact of injury.

Our team is dedicated to providing holistic support during critical periods following an injury. We are looking for a leader who can help us achieve this goal.

Key Responsibilities

You will be responsible for overseeing a number of Team Leaders, ensuring they are focused on achieving excellent outcomes for our clients. This includes:

  • Developing and implementing strategies to improve customer satisfaction
  • Leading and managing a team of Team Leaders
  • Collaborating with other departments to ensure seamless service delivery

Requirements

To be successful in this role, you will need:

  • Strong leadership experience leading multiple customer-facing teams
  • Commitment and desire to improve the employee and customer experience
  • Passion and focus for consistency and collaboration
  • Demonstrated track record of driving performance and great customer outcomes
  • A mindset of continuous improvement


  • Christchurch, Canterbury, New Zealand Te Rūnanga o Ngāi Tahu Full time

    Customer Service and Administrative LeaderTe Rūnanga o Ngāi Tahu is on the hunt for an experienced Customer Service and Administrative Leader to join their team.The successful applicant will lead the way in delivering exceptional customer experiences and efficiently managing administrative tasks while upholding the company's core values.The role...


  • Christchurch, Canterbury, New Zealand Cotton On Group Full time

    Our CultureWe believe in building a culture centered on belonging and creating workplaces where individuals can show up as their whole self. Our goal is to bring more voices, experiences and backgrounds to our workforce as we drive diverse and inclusive outcomes for our team and our customers. The JobWe're looking for a Store Manager who will lead our team...


  • Christchurch, Canterbury, New Zealand Echelon Group Full time

    Job Description: As Operations Director, you will work alongside the Managing Director to develop new business opportunities and ensure project delivery runs smoothly. Your areas of involvement will be broad-ranging, requiring planning skills, detail focus, and people skills to work effectively with suppliers and customers.


  • Christchurch, Canterbury, New Zealand Tend Health Ltd Full time

    We are a full-service GP provider, but not your typical GP practice. We're re-imagining the way people access primary healthcare using a mobile app and exceptional customer experiences. The Tend customer journey is all about listening to and understanding individual needs and tailoring services to meet them. People are at the heart of everything we do.This...


  • Christchurch, Canterbury, New Zealand Medem Group Full time

    Medem Group supports customers across various industries with cutting-edge software solutions and exceptional service. We aim to provide our customers with effective and efficient functionality through our application, delivering positive outcomes for those they care for.About the RoleThe Customer Support Manager will lead the customer support team with a...


  • Christchurch, Canterbury, New Zealand Anz Full time

    At ANZ, we strive to improve the financial wellbeing and sustainability of our customers. As a Banking Consultant, you will play a critical role in making this happen.About the RoleIn this position, you will provide exceptional customer experience, meeting the needs of customers across the Retail product set, excluding Home Lending. You will also contribute...


  • Christchurch, Canterbury, New Zealand Cotton On Group Full time

    Key ResponsibilitiesThe Store Manager will be responsible for:Leading and developing a high-performing team of sales assistantsCoaching and mentoring team members to achieve their full potentialDriving sales growth and achieving productivity targetsProviding excellent customer service and ensuring a seamless shopping experienceThe successful candidate will...


  • Christchurch, Canterbury, New Zealand The Warehouse Part time

    **About Us**The Warehouse is a leading retail company in New Zealand, providing exceptional customer experiences across various departments. We are seeking a talented individual to join our Entertainment team as a key contributor to delivering outstanding service and support.**Key Responsibilities:**To provide expert knowledge and guidance on all aspects of...


  • Christchurch, Canterbury, New Zealand Pandora AS Full time

    Pandora A/S is seeking enthusiastic retail sales assistants to join its stores on a fixed term contract. As a customer experience expert, you will play a key role in delivering exceptional customer experiences and driving sales through effective sales techniques.About the JobMeet and greet customers, answering questions and providing expert advice on Pandora...


  • Christchurch, Canterbury, New Zealand Preno Full time

    Welcome to PrenoWe're a hospitality company that loves to build software, dedicated to helping ambitious hotels grow and succeed. Our all-in-one hotel management system supports hoteliers globally, and we're constantly innovating to provide exceptional customer support.Job DescriptionThis is a unique opportunity to join our team as a Technical Support...


  • Christchurch, Canterbury, New Zealand Michael Hill Full time

    We're seeking a talented sales professional to join our team at Michael Hill Riccarton. As a global leader in premium jewellery, we're committed to delivering exceptional customer experiences and creating unforgettable moments.About Michael Hill: Our company is driven by a passion for luxury and a commitment to excellence. We're dedicated to helping our...


  • Christchurch, Canterbury, New Zealand Petstock Group Full time

    Job DescriptionAs a Customer Experience Ambassador, you will be the face of Petstock Group, delivering exceptional customer service and promoting our brand values. Your key responsibilities will include:Providing expert advice to customers on pet care and products.Exceeding sales targets and meeting performance expectations.Working collaboratively with the...


  • Christchurch, Canterbury, New Zealand Te Rūnanga o Ngāi Tahu Full time

    Te Rūnanga o Ngāi Tahu is seeking a Customer Experience Associate to join our team. As a Food and Beverage Attendant, you will be responsible for creating unforgettable experiences for our customers.Your key responsibilities will include serving food and beverages, maintaining a clean and organized kitchen and dining area, and working collaboratively with...


  • Christchurch, Canterbury, New Zealand Farmlands Full time

    We're committed to helping farmers and growers succeed.We're seeking a Customer Experience Strategist to lead the delivery of seamless, engaging customer experiences across all digital and marketing technology platforms.About the OpportunityYou will drive digital transformation with agility, ensuring alignment with marketing strategy, trading priorities, and...


  • Christchurch, Canterbury, New Zealand The Warehouse Part time

    Company OverviewThe Warehouse is a dynamic retail environment that values exceptional customer service. Our in-store service desk is the frontline of our customer experience, and we're looking for a team player to join our ranks.Job DescriptionAs a Customer Service Team Member, you'll play a pivotal role in ensuring our customers receive the highest level of...


  • Christchurch, Canterbury, New Zealand Jacobs Douwe Egberts Full time

    **Job Description**We are seeking a customer-focused Customer Experience Specialist to join our sales team. In this role, you will be responsible for managing a territory of retail customers/stores within the Southland/Otago Region, developing and implementing sales strategies to deliver AOP sales targets.You will also collaborate with the grocery key...


  • Christchurch, Canterbury, New Zealand StudentUniverse Full time

    Company Overview:We've come a long way since our inception, celebrating 40 years of milestones. Our team is proud to have received numerous awards for excellence.Our culture is built on inclusivity, accessibility, and diversity. We strive to create a work environment where everyone feels valued and respected.Job Description:We're looking for a Customer...


  • Christchurch, Canterbury, New Zealand Tend Health Ltd Full time

    About UsTend Health Ltd is a pioneering healthcare provider redefining access to primary care through innovative mobile app solutions and exceptional customer experiences.Our commitment to putting people at the heart of everything we do has led to the creation of a unique customer journey that tailors services to meet individual needs.


  • Christchurch, Canterbury, New Zealand Accident Compensation Corporation Full time

    Key ResponsibilitiesOversee a number of Team Leaders to ensure they are focused on achieving excellent customer outcomes.Develop and implement strategies to improve the employee and customer experience.Drive performance and great customer outcomes through effective leadership and teamwork.This role requires a strong understanding of the NZ Disability...


  • Christchurch, Canterbury, New Zealand Farmlands Full time

    About UsAt Farmlands, our purpose is to enable improved profitability and productivity for NZ farmers and growers, and our vision is to be the 'go-to' for everyone connected to our land.This is what gets us out of bed in the morning and keeps us going day in and day out. As New Zealand's largest farming co-operative, we have an annual turnover of more than...