Customer Experience Director
3 days ago
Company Overview
We strive to create a unique partnership with every New Zealander, improving their quality of life by minimising the incidence and impact of injury.
Our team is dedicated to providing holistic support during critical periods following an injury. We are looking for a leader who can help us achieve this goal.
Key Responsibilities
You will be responsible for overseeing a number of Team Leaders, ensuring they are focused on achieving excellent outcomes for our clients. This includes:
- Developing and implementing strategies to improve customer satisfaction
- Leading and managing a team of Team Leaders
- Collaborating with other departments to ensure seamless service delivery
Requirements
To be successful in this role, you will need:
- Strong leadership experience leading multiple customer-facing teams
- Commitment and desire to improve the employee and customer experience
- Passion and focus for consistency and collaboration
- Demonstrated track record of driving performance and great customer outcomes
- A mindset of continuous improvement
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