Customer Service Expert
6 days ago
Job Summary
We are seeking a highly skilled Senior Customer Service Advisor to join our team in Inverness. As a key member of our customer service team, you will be responsible for providing exceptional customer service while resolving more complex customer needs and requests.
About the Role
This is an exciting opportunity to take on a leadership role and contribute to the success of our business. You will work closely with cross-functional teams to ensure seamless execution of customer service requirements and provide personalized resolutions for each case.
Key Responsibilities
* Provide exceptional customer service through various communication channels including chat, email and phone* Execute customer service requirements to resolve more complex, specific customer needs* Collaborate with teams across the bank to align and integrate customer care processes* Identify areas for improvement and provide recommendations for change in customer care processes* Develop and implement customer care procedures and controls to mitigate risks and maintain efficient operations
Requirements
* Proven experience in customer service or a related field* Strong communication and interpersonal skills* Ability to analyze complex issues and develop effective solutions* Strong analytical and problem-solving skills* Proficiency in Microsoft Office applications* Ability to work in a fast-paced environment and prioritize tasks effectively* Strong attention to detail and organizational skills
Benefits
* Competitive salary and benefits package* Opportunities for career growth and professional development* Collaborative and dynamic work environment* Recognition and rewards for outstanding performance
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