Hostel Assistant Manager

2 months ago

Queenstown, New Zealand Cardrona Alpine Resort Full time

Are you passionate about creating a home away from home?
We're on the lookout for a dynamic Assistant Manager to join our hostel team. As the right-hand person to our Accommodation Manager, you'll play a key role in leading a dedicated crew to provide exceptional 24/7 care to both guests and staff. As seasons shift, you'll seamlessly transition from hosting guests during sunny summer days to managing the cosy winter haven for our fantastic staff working across both Cardrona and Treble Cone during the snow season.
Key Responsibilities:

Assisting in delivering round-the-clock care to ensure a welcoming and supportive environment for all guests and staff.
Supporting the manager in maintaining the safety and security of guests, staff, and the building at all times.
Liaising with guests and staff on accommodation matters, ensuring a seamless experience for everyone.
Working with the team to uphold the cleanliness and maintenance of the building, creating a cozy and comfortable atmosphere.
Coordinating with service providers to enhance the overall guest experience and seek support from the Accommodation Manager and Head of Guest Services as needed.

What We're Looking For:

A genuine passion for providing outstanding guest experiences and caring for our hostel family.
Quick thinking and adept at handling matters related to accommodation services with a proactive approach.
Ability to lead and support a dedicated crew, fostering a positive and collaborative work environment.
A commitment to maintaining a secure environment for guests and staff alike.
Excellent communication skills to liaise effectively with guests, staff, and service providers.

What do you get out of this?

Free season pass and on-mountain discounts.
Take a friend for free with you to explore some of NZ's most memorable experiences - jet boating, rafting, travel on the TSS Earnslaw and enjoy the famous BBQ at Walter Peak, visit Te Anau Glowworm Caves, Milford and Doubtful Sound and Rakiura. What an awesome opportunity to explore our back yard without spending a fortune
On-site accommodation provided.

There are opportunities for progression into a Hostel Management position for the right person.
Who are we?
Cardrona / Treble Cone prides itself on bringing together a team of people from all over the world who are the friendliest, most helpful, most proactive, and consistently go the extra mile to provide amazing guest service. At Cardrona/TC we're more than just a team - we're a family. We have fun, work hard, support each other, and are passionate about our resort and our values. If this sounds like you, come join us
Please note that we will be interviewing candidates as they apply, and if the right person is found, we may close the role off to any further applications.

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