Hotel Duty Manager

7 months ago

Queenstown, New Zealand AccorHotel Full time

**Company Description**
Novotel Queenstown Lakeside is centrally located on the shores of Lake Wakatipu and is the largest hotel in Queenstown with 273 rooms, catering for leisure guests, incentives and small meetings. We are proud of our diverse workplace with up to 25+ nationalities from all over the world.

Summer in Queenstown is awesome, with the long day light hours providing the opportunity to experience a variety of outdoor activities, such as hiking, mountain biking, walking, outside dining, and beach BBQ's. Winter being equally as fun on the slopes and in town.

The Duty Manager on shift oversees the day to day running of the Hotel operation in the absence of the General Manager. Overseeing, mainly Front Office, but has responsibility to oversee all outlets and assist where needed.

Outside of office hours the Hotel Operation is the responsibility of the Duty Manager, morning, evening or Night Duty Manager. Ensuring that service standards are maintained in these areas, safety of our guests, profitability maximized and customer’s needs met.
- Management of the hotel Front Office operation on shift to achieve a reputation as a market leader in individualized customer focused service in the hotel locality.
- Effective supervision of all guest arrivals and departures ensuring that room allocations and check in/check out processes follow set procedures and are customer focused.
- VIP’s and loyalty members are priority in service and needs
- Full utilizatio0n of the Front Office system ensuring accuracy in use and a range of accurate reports to meet operational needs are produced. Maintains accuracy of all reports on shift.
- Management of lobby services including car parking and portering, ensuring guest arrivals and departures are as efficient as possible.
- Act as the liaison person between all Departments with guests and groups to ensure relevant information is past on correct to Departments.
- Dealing appropriately with any guest complaints.

$29.66 per hour
**Qualifications**
minimum of 6 months as GSA in Hotels or similiar Duty Manager role
**Additional Information** Why work for Novotel, Queenstown?**
- Uniforms provided, washed and laundered daily.
- Staff meals provided while on shifts.
- Flexible hours, minimum of 30 hours per week.
- Extensive opportunities to enhance your skill set.
- A variety of worldwide discounts within the wider Accor community on accommodation and food.
- Accommodation is available in our staff Hostel
- Refer a friend incentive.
- Uniforms provided daily, washed & laundered

CV & Cover letter please: visa type, how long you can work for one employer if on a visa, when you are thinking of arriving in Queenstown, length of time you are thinking of staying.

Place of employment is Novotel Queenstown Lakeside

6 Earl St Queenstown 9300

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

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